Banquet Server

Position Details: 

Are you passionate about delivering exceptional service in a vibrant setting? DoubleTree by Hilton Clarksville Riverview in Clarksville, TN is looking for a Banquet Server to join our team. As part of our dedicated staff, you will play a crucial role in creating unforgettable experiences for our guests. Your attention to detail and friendly demeanor will ensure that every event is a success.

Responsibilities:

• Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Banquet Event Order (BEO) when necessary to ensure customer satisfaction.
• Inform the Banquet Captain of all guest comments and challenges.
• Act to ensure guest satisfaction by reviewing all banquet event orders and meeting with the Banquet Captain prior to functions to discuss special requirements.
• Extend a courteous, friendly, and professional greeting to guests.
• Verify with the Banquet Captain that the room is set up to guest satisfaction.
• Ensure proper execution of all banquet functions, meeting all customer specifications and special requests.
• Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• Ensure that all banquet equipment is always kept in good working order.
• Maintain cleanliness standards and excellent condition of equipment and surrounding work areas.
• Attend pre-service meetings with the Banquet Captain to ensure service standards are met.
• Check all banquet rooms daily and immediately report any maintenance problems to the Engineering Department.
• Immediately report all suspicious occurrences and hazardous conditions.
• Always maintain the cleanliness and safety of work areas.
• Ensure safe work practices for all banquet staff, including compliance with company and departmental safety rules and regulations, and the proper use and handling of all relevant equipment.

Physical Requirements:

• Must be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 20 pounds and occasional lifting and/or moving up to 50 pounds as well as repetitive hand and wrist motion. 

This job description serves as an overview of the responsibilities associated with this role, with the understanding that these duties may evolve over time. Additionally, you may be entrusted with additional duties as assigned.

Qualifications:

• High quality standards for production and service.
• Strong verbal communication skills.
• Courteous, friendly, and professional manner.
• Customer service focus.
• Trustworthy and reliable.
• Previous banquet experience required
• High School Diploma
• Available to work weekends, evenings and/or holidays
• Must be eligible to work in the USA