What are the responsibilities and job description for the Sales Coordinator FT position at DoubleTree Dallas Near the Galleria?
BASIC PURPOSE: Support the Sales team in obtaining customer satisfaction by performing clerical and administrative responsibilities.
ESSENTIAL FUNCTIONS:
- Answer incoming telephone calls completing a lead form for all inquiries and assist guest with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned within four hours and requests are communicated to appropriate departments.
- Type all banquet event orders and convention resumes with appropriate cover letters by utilizing menu management.
- Prepare all outgoing correspondence for mailing and file copies.
- Maintain filing system according to SOP's. File contracts and correspondence daily.
- Attend sales meetings.
- Produce and distribute detailed Group Resumes; lead pre-con and post-con meetings as needed.
- Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Comply with all company policies and procedures.
- Complete other assignments as necessary.
Knowledge and Skills:
Education: High School Diploma
Experience:
- Previous administrative or hotel experience preferred
- Experience with Delphi and/or OnQ preferred
- Solid Microsoft Office Suite computer skills
- Must be able to convey information and ideas clearly, both oral and written.
- Must work well in stressful, high-pressure situations.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
- Must be able to prioritize departmental functions to meet due dates and deadlines.