What are the responsibilities and job description for the Guest Services Manager position at DoubleTree by Hilton?
Job Summary:
We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.
Benefits:
- Competitive salary
- Managerial bonus potential
- Leadership development programs
- Hotel discount programs
Responsibilities:
- Supervise front desk and concierge staff
- Handle escalated guest issues and special requests
- Maintain scheduling and training for front desk team
- Monitor guest feedback and implement service improvements
- Collaborate with other departments to improve operations
REQUIREMENTS
- 2 years of hotel or hospitality leadership experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends