What are the responsibilities and job description for the Hotel Front Desk Agent - Full Time position at DoubleTree by Hilton Roseville MN?
Description
Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the DoubleTree by Hilton Hotel where we have our full-service restaurant, Axel's Steakhouse, several banquet options to accommodate any party size, and 254 hotel rooms. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, team member appreciation events and several employee recognition programs and so much more!!
Reports to: Front Office Manager
What you'll be doing:
- Assisting guest with check-in and check-out
- Respond to guest issues and complaints in a friendly timely manner
- Managing a checklist consisting of billing, requests, VIPs, and room balancing tasks
- Assisting with limited coffee shop services
- Ability to Stand for entire shift
- Managing in-person, online, and phone reservations/inquiries
What we offer:
- Hilton Go Hilton Team Member Travel Program
- Free employee parking
- Complimentary shift meal
- 401(k) retirement plan
- Paid holidays
- Union representation and benefits in accordance with the SMART Local 10 Collective Bargaining Agreement
Requirements
Expected Hours of Work:
- Full time, working 30 hours or more each week
- Flexible Schedule
- Weekend and Holiday availability are required
- Starting Wage is $17.57
Job Requirements:
- Customer Service (1 Year)
- Hotel Experience (Preferred)
- Pep knowledge a plus, but not required
Work Authorization/Security Clearance (if applicable):
Must be authorized to work in the United States of America.
ADA Statement:
If you need an accommodation during the application or interview process or to perform the essential functions of the job, we encourage you to let us know so we can explore appropriate support.
EEOC Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics as defined by applicable laws.
Salary : $18