What are the responsibilities and job description for the Front Desk Supervisor position at DoubleTree by Hilton Roseville MN?
Description
Working in the hotel industry is an exciting, fun, hospitable experience. Do you love working with amazing people & customers? Join our team at the DoubleTree by Hilton Hotel where we have our full-service restaurant, Axel's Steakhouse, several banquet options to accommodate any party size and 254 hotel rooms. The team building work atmosphere allows you to develop prosperous work relationships, with paid training, team member appreciation events and several employee recognition programs and so much more!!
You would be responsible for performing the following tasks to the highest standards:
- Assistance to the Front Office Manager and Front Office Operations include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives.
- Monitor Daily Reports for accuracy and assure reports are submitted on a timely basis.
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Supervise and maintain the Maid Market
- Complete assignments and meet deadlines as directed by the Front Office Manager.
Position Type/Expected Hours of Work:
This supervisor shift would typically be a flexible shift based on the needs of the organization and department. Days, Nights, weekends and holidays are required.
Pay Range: $19.00 to $ 21.00
Reports to: Front Office Manager
Travel: No travel required
What We Offer:
· Hilton discounted travel benefits for you, your family, and friends!
· 50% off our onsite restaurant and free meals during your shift.
· 401(k) with company match.
· Health and welfare benefits.
· On the job Training
Requirements
- Pep
- Front Desk: 2 Years
- Customer Service: 2 Years
ADA Statement: If you need an accommodation during the application or interview process or to perform the essential functions of the job, we encourage you to let us know so we can explore appropriate support.
EEOC Statement: We are an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics.
Work Authorization/Security Clearance (if applicable)
Must be authorized to work in the United States of America.
Salary : $19 - $21