Guest Service Agent Hotel

Join our vibrant hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this dynamic role, you will be the friendly face and helpful voice that ensures every guest feels welcomed, valued, and cared for from check-in to check-out. Your proactive approach and exceptional customer service skills will be vital in delivering a seamless and enjoyable stay for all visitors. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively resort environment.

• Greet guests warmly upon arrival, providing a positive first impression of the hotel experience
• Manage guest check-in and check-out procedures efficiently using hotel management systems
• Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented attitude
• Operate multi-line phone systems to assist callers with reservations, information, or special requests
• Maintain accurate records of guest stays, reservations, and billing details
• Provide information about hotel amenities, local attractions, and transportation options to enhance guest experiences
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are promptly met
• Support night audit procedures by reconciling daily financial transactions and ensuring data accuracy

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Excellent customer service skills with the ability to handle diverse guest needs confidently
• Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively
• Strong communication skills with proper phone etiquette and proficiency in multi-line phone systems
• Knowledge of hotel management software and reservation systems is preferred
• Ability to remain energetic, attentive, and professional during high-volume periods or night shifts
• Previous experience in guest relations or hotel experience is advantageous but not mandatory; training will be provided for the right candidate

Join us to be part of a passionate team dedicated to delivering exceptional hospitality! We value energetic individuals who thrive on creating welcoming environments and building lasting guest relationships. This role offers an excellent platform for growth within the hospitality industry while ensuring every visitor leaves with a smile.

Pay: $17.00 - $18.00 per hour

Work Location: In person

Salary : $17 - $18