What are the responsibilities and job description for the Hotel Front Desk Agent position at Doubletree by Hilton Omaha Southwest?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Part-time, weekends
Responsibilities:
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
- High school diploma, GED, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of hotel industry experience or related job preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Company
We're next to I-80, a few miles away from the Aksarben Shopping Center. The University of Nebraska Omaha campus is under three miles away, and it's six miles to the Henry Doorly Zoo and Aquarium. Downtown Omaha attractions like the CHI Health Center and the Old Market are eight miles away.