What are the responsibilities and job description for the Room Attendant position at DoubleTree by Hilton- Nashville Downtown?
The DoubleTree by Hilton- Nashville Downtown is in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar.
343 Rooms, Full-Service Starbucks, 15,000 sq. ft. event space.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
In this role, you will excel in delivering outstanding Guest Services as a vital member of our Housekeeping TEAM. You will be responsible for achieving and maintaining guest satisfaction by creating a home-away-from-home atmosphere. From the moment guests enter their room, the attendant ensures they experience a sense of relief and comfort.
Essential Job Functions:
- Provide exceptional service to our guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
- Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
- Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
- Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
- Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction
Physical Demands:
- Lift, carry loads weighing up to 50 lbs
- Push and pull wheeled carts weighing up to 50 - 100lbs
- Extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces
- Meet deadlines, including thoroughly cleaning a minimum of 13 rooms per day
Education:
- High school diploma or its equivalent
Experience:
- Previous Housekeeping Room Attendant experience preferred
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)