What are the responsibilities and job description for the Director of Housekeeping position at DoubleTree by Hilton Hotel San Diego - Del Mar?
Division DoubleTree San Diego Del Mar
Description
The Director of Housekeeping oversees all aspects of the Housekeeping Department, ensuring exceptional guest service and satisfaction. This role manages guest rooms, laundry operations, public spaces, departmental storage, and work areas while upholding the highest standards of cleanliness, safety, and efficiency. The position directly impacts guest experiences, operational excellence, and financial performance.
How You’ll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Director of Housekeeping oversees all aspects of the Housekeeping Department, ensuring exceptional guest service and satisfaction. This role manages guest rooms, laundry operations, public spaces, departmental storage, and work areas while upholding the highest standards of cleanliness, safety, and efficiency. The position directly impacts guest experiences, operational excellence, and financial performance.
How You’ll Shape The Experience & Future
- Lead and supervise housekeeping and laundry staff, including hiring, training, evaluating, and developing team members.
- Schedule staff in alignment with labor standards and forecasted occupancy levels.
- Partner with the General Manager on the annual departmental budget and monitor performance against plan.
- Enforce policies, procedures, and safety standards across all housekeeping operations.
- Maintain consistent room quality and cleanliness throughout guest rooms, public areas, restrooms, laundry, and storage spaces.
- Report accurate room status to the front office to ensure smooth operations.
- Oversee guest lost-and-found procedures, ensuring security and proper documentation.
- Establish systems for security of on-loan equipment.
- Monitor and control productivity and labor costs to achieve budgetary goals.
- Implement and maintain cost control systems for staffing, linen, and cleaning supplies.
- Conduct inventories of linen, supplies, and equipment; order and receive items to maintain adequate levels.
- Ensure services are delivered to exceed guest expectations and enhance overall guest relations.
- Support other operational priorities as assigned by leadership.
- Other duties as assigned.
- Proven leadership and supervisory skills with the ability to build and sustain high-performing teams.
- Strong financial acumen, including experience with budgeting and cost control.
- Excellent organizational and time-management skills in a high-volume environment.
- Strong knowledge of housekeeping operations, safety standards, and hospitality best practices.
- Ability to collaborate across departments and communicate clearly at all levels.
- Commitment to delivering exceptional guest experiences while driving efficiency.
- Minimum of 2 years’ experience as an Assistant Executive Housekeeper.
- At least 2 years’ supervisory experience in housekeeping within a commercial environment.
- Demonstrated ability to manage staff scheduling, performance management, and departmental operations.
- Experience developing and managing budgets, controlling labor costs, and monitoring inventory.
- Bachelor’s degree in business, hospitality management, or a related field preferred.
- Equivalent combination of education and experience will be considered.
- Ongoing professional development in leadership, operations, and hospitality service standards is a plus.
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.