Guest Services Agent at DoubleTree by Hilton Hotel Holland

Cookies, smiles, and unforgettable stays on the evening shift. At DoubleTree, our Guest Services Agents are more than front desk staff... they’re memory makers. From the moment guests are greeted with our signature warm chocolate chip cookie, they know they’re somewhere special. We’re looking for a friendly, reliable, and guest-focused Guest Services Agent to join our team and help us deliver the exceptional service Hilton is known for.What You’ll Be Doing:Welcome guests with warmth and professionalism during check-in and check-outConfirm reservations, assign rooms, issue keys, and explain hotel amenities and servicesProvide recommendations on local attractions from the Tulip Time Festival to Lake Michigan beachesUse up-selling techniques to enhance the guest experience and increase revenueRespond quickly and sincerely to guest requests, questions, and concernsResolve guest issues efficiently, ensuring satisfaction and loyaltyManage guest communications, including receiving and delivering messages accuratelyWhat We’re Looking For:A warm, outgoing personality with a passion for hospitalityStrong communication and multitasking skills in a fast-paced environmentBasic computer skills: experience with reservation systems is a plus (training provided)Prior hotel or customer service experience preferred, but not required, we’ll train the right personWhy You’ll Love It Here:Competitive pay and Hilton team member travel discounts worldwideOn-the-job training and career development opportunitiesEvening shifts that let you start your day on your own timeA positive, inclusive work environment where your contributions are valuedCome join a team where you can make a difference, one warm cookie and smile at a time.By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Salary : $15 - $16