What are the responsibilities and job description for the Front Desk Agent - Weekend position at DoubleTree by Hilton Gaithersburg?
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Clerk on the weekends. In this role, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of the front desk.
Responsibilities:
- Greet guests in a friendly and professional manner, providing excellent customer service
- Check guests in and out, ensuring accuracy of information and payment processing
- Answer phone calls and respond to guest inquiries, providing information about hotel amenities, services, and local attractions
- Handle guest requests and complaints promptly and professionally, escalating issues as necessary
- Maintain accurate records of guest interactions, reservations, and room availability
- Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues that may arise
- Perform general administrative tasks such as filing, data entry, and maintaining office supplies
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Excellent communication skills with a friendly and professional demeanor
- Strong attention to detail and organizational abilities
- Familiarity with hotel management systems and phone systems is a plus
- Ability to handle cash transactions accurately
- Bilingual skills (English/Spanish) are a plus
- Flexibility to work evening and overnight shifts
Join our team and enjoy competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to become a valued member of our front desk team!
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- Employee discount
- Food provided
- Free parking
- Paid time off
Work Location: In person
Salary : $18