What are the responsibilities and job description for the Front Desk / Night Audit position at DoubleTree by Hilton Cape Cod - Hyannis?
DoubleTree by Hilton Cape Cod – Hyannis is looking for friendly, dependable, and professional team members to join our hotel team in the following positions:
1. Front Desk Agent
We are seeking a customer-focused Front Desk Agent to welcome guests and provide excellent service throughout their stay.
Responsibilities include:
- Welcome and check in/check out hotel guests
- Answer phones and assist with reservations
- Handle guest questions, requests, and concerns professionally
- Process payments and maintain accurate guest accounts
- Provide information about the hotel and local area
- Work closely with housekeeping and other departments
- Maintain a clean and organized front desk area
Ideal candidate: Friendly, professional, dependable, and comfortable working with the public. Previous hotel or customer service experience is preferred but not required.
2. Night Auditor
We are looking for a reliable Night Auditor to oversee the hotel during overnight hours while completing the daily audit.
Responsibilities include:
- Check in late-arriving guests and assist guests throughout the night
- Complete the nightly hotel audit and balance daily transactions
- Prepare reports for management
- Monitor the front desk and hotel activity
- Handle guest requests and emergencies professionally
- Maintain a safe, quiet, and welcoming environment
- Perform other overnight duties as needed
Ideal candidate: Detail-oriented, responsible, dependable, and comfortable working independently. Previous front desk, accounting, or night audit experience is a plus.
What We’re Looking For
We value employees who are:
- Reliable and punctual
- Friendly and professional
- Guest-service oriented
- Team players
- Able to work in a fast-paced hotel environment
- Available for weekends and holidays as needed
Hotel experience is a plus, but we are willing to train the right candidates.
Why Join Us?
- Join a professional hospitality team
- Opportunity for advancement
- Employee hotel benefits
- Friendly work environment
- Training provided
- Seasonal and year-round opportunities available
Interested in joining our team? Apply today!
When applying, please indicate which position you are interested in: Front Desk Agent, Night Auditor or multiple positions.
Pay: From $18.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $18