What are the responsibilities and job description for the Event Services Manager | DoubleTree by Hilton | Battle Creek position at Double Tree by Hilton - Battle Creek, Michigan?
Do you thrive on bringing unforgettable events to life and turning opportunities into lasting partnerships? Are you energized by leading teams, delighting guests, and driving sales success? Join us as our Sales & Events Manager and play a key role in creating exceptional experiences that elevate our hotel and grow our business.
Why You’ll Love This Job
- Create Memorable Moments – Bring events to life from first inquiry to final follow-up
- Lead & Inspire – Build and energize a high-performing Sales and Banquet team
- Fast-Paced & Dynamic – No two days are the same in this exciting, guest-focused role
- Make an Impact – Your leadership and strategy directly influence revenue, guest satisfaction, and brand reputation
- Grow Your Career – Develop your sales, leadership, and hospitality expertise within 6PM Hospitality and Hilton standards
What You’ll Be Doing
- Own the Event Journey – Manage events from planning through execution and post-event evaluation
- Lead the Team – Hire, train, coach, and motivate Sales and Banquet Team Members to deliver exceptional service
- Be the Guest Champion – Build personal connections, anticipate needs, and go above and beyond to exceed expectations
- Drive Sales Growth – Identify new business opportunities, conduct sales calls, and build strong client relationships
- Show & Sell – Provide property tours and create tailored event solutions that turn interest into bookings
- Strategize for Success – Track goals, action plans, and performance to grow market share and loyalty
- Partner Across Departments – Collaborate with the Executive Chef and Food & Beverage Director on menus, pricing, and event details
- Seal the Deal – Create contracts, manage deposits, and develop BEOs, timelines, and event layouts
- Quality Controller – Oversee event setup, service, and breakdown to ensure flawless execution
- Follow Up & Grow – Connect with clients after events to ensure satisfaction and secure future business
- Operations Leader – Assist with payroll, inventory, and department reporting as needed
- Be the Go-To Leader – Manage all Sales and Events operations in the absence of the Director of Sales
- Connect Sales & Operations – Oversee events from booking through completion, drive upselling opportunities, and partner with Sales and Banquet teams to deliver exceptional events and guest experiences
Who You Are
- Experienced Leader – Bachelor’s Degree (or equivalent) with 3 years of sales or events experience
- Relationship Builder – A natural connector with strong communication skills and a guest-first mindset
- Sales-Focused & Strategic – Confident in prospecting, planning, and tracking performance to drive results
- Organized & Adaptable – Thrive in a fast-paced, ever-changing environment
- Certified or Ready to Grow – ServSafe, TIPS, and CPR encouraged
- On the Move – Valid driver’s license and strong driving record; able to travel as needed
- Hands-On & Active – Comfortable with a mix of office work and physical activity, including lifting up to 30 lbs
- Flexible & Reliable – Available for days, evenings, weekends, and holidays based on business needs
- Dynamic Setting – Enjoy working across event spaces, kitchens, and varied indoor/outdoor environments
- Safety-First Mindset – Committed to following all 6PM Hospitality safety policies and procedures