What are the responsibilities and job description for the Laundry Attendant position at Double Tree by Hilton and Haley & Bear?
Description:
The DoubleTree is hiring for a full-time Laundry Attendant! The Laundry Attendant is responsible for ensuring high levels of guest service and satisfaction by cleaning and maintaining all hotel linens.
Job Summary
The Laundry Attendant is responsible for ensuring high levels of guest service and satisfaction by cleaning and maintaining all hotel linens.
Essential Duties and Responsibilities
- Provide quality services and meet guests' needs
- Thoroughly sort, wash, dry, and fold all hotel linens in a prescribed manner
- Maintain linen quality based on hotel standards
- Clean and maintain laundry room
- Ensure all laundry room equipment is cleaned and well maintained
- Assist in monthly inventory
- Ability to work well with a diverse group of people
Additional Duties
- Monitor inventory and proper use of all chemicals and supplies
- Rotate linens to minimize wear
- Pretreat stained linens before washing, as needed
- Assist other coworkers/departments when necessary
- Attend monthly department meetings
- Actively seek out other tasks when current work is completed
- Ensure laundry room is cleaned and shelves are organized and stocked safely
- Participate in ongoing education and training
- Other duties as assigned
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests and coworkers in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to customers and coworkers (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds customer expectations.
Minimum Qualifications
- Education or Experience- No prior experience or education is required.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules and memos.
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.
Physical Requirements
- Non-slip shoes are recommended
- Ability to pass pre-employment drug test and background check
- Requires walking and standing to a significant degree, reaching, handling, climbing, balancing, lifting, crouching, kneeling, stooping, handling, smelling and seeing
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes