What are the responsibilities and job description for the FOH Retail Associate Townies position at double kwik?
Hometown Convenience LLC.
townies - FOH Retail Associate
Department: Operations
Job Status: Full Time
FLSA Status: Non-Exempt
Reports To: Store Manager
Grade/Level: 1
Amount of Travel Required: Minimal (<5%)
Job Type: Associate
Positions Supervised: None
Mission & Purpose
As a FOH (Front-of-House) retail associate at townies, you’re the first impression of our brand. You play a dual role in retail and food service by assisting customers, maintaining the store’s appearance, and supporting kitchen operations during busy hours. Your friendliness, attention to detail, and sense of pride in your workspace directly impact the guest experience.
Key Responsibilities
Customer Service & Food Ordering
Greet all customers and guide them through the pull-tab menu ordering system
Answer questions regarding menu items, ingredients, and retail products
Ring up food and retail purchases using a unified POS system
Call out orders when completed and assist with packaging when needed
Retail & Store Appearance
Restock convenience items, bakery goods, and local crafts from backstock
Maintain organized and attractive product displays
Monitor product freshness and alert kitchen or manager when low
Receive deliveries and organize retail storage areas
Assist with setting up seasonal displays or promotional setups
Cleanliness & Store Maintenance
Buss and wipe tables between guests
Perform regular cleaning tasks: sweeping, surface cleaning, and restocking restrooms
Help ensure restrooms, entryways, and self-serve areas remain clean and supplied
Support team with end-of-day cleaning procedures and closing checklists
Qualifications
Education: High school diploma or GED preferred
Experience: Customer service, food service, or retail experience is helpful but not required
Skills: Food Handler Manager Certification, strong interpersonal skills, ability to multitask, POS system familiarity, and basic math
Competencies
Customer Focus, Communication, Teamwork, Time Management, Product Knowledge, Cleanliness, Problem Solving, Initiative
Physical & Schedule Requirements
Ability to stand and walk for extended periods
Able to lift up to 30 lbs and perform light stocking tasks
Flexible availability including early mornings, weekends, and holidays
Prepared By: Cheyenne Tackett
Date: 7/1/2025