What are the responsibilities and job description for the IT Support Specialist position at Double E Group?
Description
About Double E
Double E is a global manufacturing company with more than 50 years of innovation behind us and is proud to be a trusted name in web handling and converting. Headquartered in West Bridgewater, MA with Production Plants across North America and Italy, we build high-performance equipment and engineered solutions that keep modern manufacturing moving.?Our?products—from?core chucks?and?shafts?to?safety chucks, rollers, web guides,?and?material handling systems—help customers boost speed, improve safety, and solve tough production challenges across packaging, tissue, labels, film, and more.??
If you’re excited by real world engineering, hands on problem solving, and the chance to help shape what’s next, Double E is a place to build an impactful career.?
Learn more about Double E and all our product offerings?here.
About The Role
Double E Group is seeking a motivated and customer-focused IT Support Specialist to join our Information Technology team. You will provide day-to-day technical support for employees while assisting with key IT infrastructure, security, and modernization initiatives across the organization. The ideal candidate is a hands-on problem solver who enjoys helping users, improving processes, and contributing to projects that strengthen the company's technology environment.
This is a full-time onsite position located in West Bridgewater, Massachusetts.
Requirements
What you’ll do
About Double E
Double E is a global manufacturing company with more than 50 years of innovation behind us and is proud to be a trusted name in web handling and converting. Headquartered in West Bridgewater, MA with Production Plants across North America and Italy, we build high-performance equipment and engineered solutions that keep modern manufacturing moving.?Our?products—from?core chucks?and?shafts?to?safety chucks, rollers, web guides,?and?material handling systems—help customers boost speed, improve safety, and solve tough production challenges across packaging, tissue, labels, film, and more.??
If you’re excited by real world engineering, hands on problem solving, and the chance to help shape what’s next, Double E is a place to build an impactful career.?
Learn more about Double E and all our product offerings?here.
About The Role
Double E Group is seeking a motivated and customer-focused IT Support Specialist to join our Information Technology team. You will provide day-to-day technical support for employees while assisting with key IT infrastructure, security, and modernization initiatives across the organization. The ideal candidate is a hands-on problem solver who enjoys helping users, improving processes, and contributing to projects that strengthen the company's technology environment.
This is a full-time onsite position located in West Bridgewater, Massachusetts.
Requirements
What you’ll do
- Provide Tier 1 and Tier 2 technical support for employees.
- Troubleshoot hardware, software, printers, scanners, mobile devices, and peripherals.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Assist users with account access, password resets, and MFA enrollment.
- Support employee onboarding and offboarding activities.
- Maintain accurate hardware, software, and IT asset inventories.
- Assist with implementation and management of RMM, antivirus, and EDR solutions.
- Support various migration and updates our IT infrastructure with a strong focus in strengthening our security protocols.
- Document systems, procedures, and support processes.
- Coordinate with vendors, managed service providers, and third-party support organizations.
- Assist with ongoing IT projects and technology deployments.
- Occasional travel to company locations may be required
- 1–3 years of IT support, help desk, desktop support, or technical support experience.
- Strong troubleshooting skills in Windows environments.
- Previous migration and servers upgrade experience required. Experience supporting Microsoft 365 applications and services.
- Basic understanding of networking concepts, computer hardware, and mobile devices.
- Strong customer service, communication, and organizational skills.
- Ability to manage multiple priorities and work independently when needed.
- Experience with Microsoft Entra ID (Azure AD), endpoint management platforms, RMM tools, antivirus and EDR solutions.
- Have and entrepreneurial spirit and desire to work in a complex manufacturing work environment.
- Previous support with multi-site and/or global business environments.