What are the responsibilities and job description for the Customer Service/Data Entry position at Double Diamond Resorts?
Company Description Double Diamond Resorts, headquartered in Dallas, Texas, is a developer and operator of upscale resort communities across more than 16,000 acres in Texas, New York, and Pennsylvania. The company serves over 35,000 property owners from around the world, offering high-quality residential and leisure environments. Double Diamond Resorts is recognized in the hospitality and development industries for its first-class communities, exciting golf courses, and luxury amenities. The organization focuses on delivering an upscale, enjoyable experience for property owners and their guests, supported by attentive service and well-maintained facilities.
Role Description This full-time, on-site Customer Service/Data Entry role is based in Dallas, TX. The position is responsible for responding to customer inquiries by phone, email, and in person, providing accurate information, and ensuring a positive experience for property owners and guests. Daily tasks include handling account updates, entering and verifying customer and property data in internal systems, and maintaining organized records. The role also involves resolving routine issues, escalating complex concerns to the appropriate team members, and following up to ensure satisfaction. In addition, the team member will support administrative tasks such as preparing basic reports, processing payments or requests, and collaborating with colleagues to maintain efficient office operations.
Qualifications
- Strong customer-focused skills, including Customer Service and Customer Experience, with the ability to handle inquiries professionally and courteously.
- Ability to support and enhance Customer Satisfaction through responsive, solution-oriented interactions and follow-up.
- Effective communication skills, including Customer Support and Phone Etiquette, with clear, respectful, and concise phone and in-person communication.
- Accurate data entry skills with high attention to detail, including typing proficiency and familiarity with basic office software (e.g., MS Office, spreadsheets, CRM or reservation systems).
- Strong organizational and time-management abilities, with the capacity to handle multiple tasks in a fast-paced, customer-facing environment.
- Ability to work on-site in Lancaster, TX, with reliable attendance and a team-oriented mindset.
- Previous experience in hospitality, resort, real estate, or property management customer service is preferred but not required.
- High school diploma or equivalent required; additional coursework or training in business, hospitality, or a related field is a plus.