What are the responsibilities and job description for the Branch Support Specialist position at DORT FINANCIAL CREDIT UNION?
Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.
We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.
As a Branch Support Specialist, you will be an important point of contact for our members, providing a full range of Credit Union services. This position is ideal for someone who enjoys helping people and brings a positive, outgoing approach to each interaction.
Your responsibilities will include:
- Managing lobby traffic and greeting members
- Answering questions about Credit Union products and services
- Assisting new and existing members with account services, loans, and teller transactions
- Resolving member concerns and reconciling accounts
- Educating members on managing their finances effectively
- Identifying opportunities to refer products and services that support member financial well-being
- Building strong, supportive member relationships
- High School Diploma or GED (required)
- At least one year of credit union, banking or administrative customer service experience
- Strong verbal and written communication skills
- Working knowledge of Microsoft Office or similar software
- Must be bondable
If you’re excited about helping others, growing your skills, and being part of a mission-driven organization, we’d love to hear from you.
Apply today!
*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*
Salary : $20