What are the responsibilities and job description for the Club Services Associate position at dormienetwork?
Truly off-grid in the Nebraska countryside, the first Dormie Network club spans 300 acres of pure golf. You’ll be surprised by this club, found down a dirt road and surrounded by cornfields and prairie. The 18th green features a drive-through silo along the South Table Creek and historic Arbor Day Farm is just a short hike away.
WHO WE ARE
Dormie Network is a national network of private destination golf clubs, delivering an unparalleled experience through pristine course conditions, world-class hospitality, and exceptional service. At the heart of that experience is our people. As a Club Services Associate, this role plays a critical part in creating a seamless and welcoming experience for members and guests through attentive service, professionalism, and teamwork.
WHAT YOU’LL DO
Fall Help Needed! August - November
As part of the Club Services team, your essential functions and responsibilities include, but are not limited to:
- Provide a high level of customer service to members and their guests throughout their visit.
- Stage golf carts for daily play and prepare carts for member use by stocking and maintaining them before and after each round.
- Greet members and guests and assist with loading and unloading golf clubs.
- Clean golf clubs and maintain cart presentation standards.
- Assist with driving range operations, including collecting and cleaning range balls.
- Collect, transport, and deliver luggage for members and guests upon arrival and departure.
- Support other areas of the club as needed to ensure smooth daily operations.
- Maintain personal appearance standards and wear assigned uniforms.
- Operate club-owned vehicles to transport members and guests when applicable to the club location.
- Provide valet services for member and guest vehicles when applicable to the club location.
- Adheres to all Dormie Network’s policies, procedures and service standards.
- Work collaboratively with all employees to support an efficient and positive team environment.
- Consistently greet members, guests, and fellow employees with professionalism, enthusiasm, and a willingness to help.
- Shifts Include: 6AM-2PM; 2PM-10PM
WHO YOU ARE
- Communicates clearly and professionally, both verbally and in writing.
- Demonstrates excellent interpersonal and customer service skills.
- Exhibits strong organizational skills with attention to detail.
- Manages time effectively and meets daily operational demands.
- Performs well in a fast-paced and occasionally high-pressure environment.
- Works independently with minimal supervision.
- Maintains confidentiality when handling sensitive or proprietary information.
- Demonstrates the ability to safely operate golf carts and other club vehicles as required.
SUPERVISORY RESPONSIBILITIES
- None
EDUCATION AND EXPERIENCE
- Knowledge of golf preferred.
- Previous experience in a customer service or hospitality role preferred.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
- Prolonged periods of standing and walking.
- Ability to bend, stretch, twist, and turn.
- Ability to visually inspect equipment, golf carts, and member belongings for cleanliness and condition.
- Ability to lift and carry up to 50 pounds.
- Ability to communicate effectively with others.
- Ability to operate a motor vehicle when properly licensed.
REASONABLE ACCOMODATIONS
Dormie Network is committed to providing reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of this position. If you require accommodation during the application process or employment, please notify the Manager of the position.
EQUAL EMPLOYMENT OPPORTUNITY
Dormie Network is committed to providing equal employment opportunities for all employees and job applicants on the basis of qualifications, performance, and ability, without regard to race, color, religion, national origin, sex, age, pregnancy, marital status, ancestry, sexual orientation, genetic information, physical or mental disability, or any other class protected under applicable local, state or federal law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.