What are the responsibilities and job description for the Customer Experience Representative position at Dorfman Milano?
About Dorfman Milano
Dorfman Milano, a 100 year-old leader in the headwear industry, designs, sources, and distributes a diverse portfolio of headwear across various channels, from major retailers to independent boutiques. With a commitment to quality and customer satisfaction, we offer a range of options, including Made in the USA products from our Texas factory. We are currently seeking a dynamic Customer Experience Representative to join our growing team.
The Role:
The Customer Experience Representative is responsible for managing relationships between customers and sales representatives across both catalog and Ecom operations. This role requires strong organizational skills, the ability to prioritize tasks effectively, and a collaborative approach within a team environment.
Major Duties & Responsibilities:
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Respond promptly and professionally to incoming customers and sales.
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Utilize and maintain working knowledge of software platforms including Blue Cherry.
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Accurately enter, release, edit, review, and track orders using various systems and reports.
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Create and update design requests to fulfill customer order requirements.
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Manage credits and returns in accordance with the company’s policy
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Maintain accurate and up to date customer data within the ERP system.
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Qualify new accounts in compliance with company policies.
Requirements & Qualifications:
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Experience: 3 years of customer service experience.
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Education: High school diploma or equivalent.
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Technical Skills: Proficiency in Microsoft Excel, Outlook, and Teams and Blue Cherry.
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Analytical Thinking: Ability to interpret complex procedures and regulations while identifying risks and solutions.
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Communication: Strong written and verbal communication skills to effectively engage with all levels of leadership and external partners.
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Collaboration: Ability to work cross-functionally and problem-solve with internal teams and external customers.
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Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment.
Why Join Dorfman Milano?
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Be part of a dynamic, industry-leading company with a strong commitment to compliance and operational excellence.
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Work in a collaborative environment that values strategic problem-solving and innovation.
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Competitive salary and benefits package.