911 TELECOMMUNICATOR

*********************************************************************************************************************************

The base annual wage is generated from a base hourly rate of $21.02 per hour under the standard rotating 12-hour shift schedule. Overtime is paid at 1.5 times the hourly rate for all hours worked in excess of 40 hours in a 7 day pay cycle. Additional overtime opportunities for shift coverage may be available per departmental policy. These opportunities would provide pay in excess of the estimated base annual wage.

The purpose of the class is to receive in-coming emergency and non-emergency calls; to dispatch calls for law enforcement, fire, EMS and other personnel and services in an accurate, timely and professional manner; to maintain accurate and complete dispatch records; and to perform related work as required. This class works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor. This position reports to the Senior Telecommunicator.

• Provides basic medical care instructions over the phone before the medic arrives, such as how to do cardiopulmonary resuscitation (CPR) if a patient stops breathing; what to do if the patient is having seizures; and how to turn patients onto their sides and make sure their airways are clear if they stop breathing.
• Enters information into the system regarding wanted or missing persons as well as enter stolen items
• Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc. Initiates calls to persons at the request of officers.
• Maintains tape recordings of dispatch communications; provides copies of tapes as requested and appropriate.
• Prepares and maintains dispatch and other department records and documentation.
• Enters and retrieves law enforcement information.
• Testifies in court as necessary.
• Prepares and submits various reports required by the department, County and regulatory agencies.
• Fields after hour calls for closed offices such as Detectives, County Water, etc.
• Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills.
• Receives, reviews, and responds to inquiries, complaints and requests for assistance in areas of responsibility.
• Remains on call 24 hours per day, seven days per week, for emergency response as assigned.
• Performs general clerical work as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes,etc.
• May train new employees.
• Performs other related job duties as assigned.