Assistant Housekeeping Manager

Your future, our legacy

Hotel

The Beverly Hills Hotel

Division & Department

Rooms - Housekeeping

Job Title

Assistant Housekeeping Manager

Contract Type

Permanent

Status

Full time

Position Overview

Our Assistant Housekeeping Managers are the hidden gems of our hotel Entrusted with managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll get

As an Assistant Director of People & Culture at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• First in market Medical, Dental and Vision benefits
• Competitive retirement scheme
• Mental health resources including Employee Assistance Program
• Paid time off
• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stays of three nights at one time and up to once a year at each hotel (subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotel
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social Events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on duty
• Exclusive access to a discount platform featuring 1000s if retailers

As an Assistant Housekeeping Manager at the Beverly Hills Hotel, your compensation will be $73,000 annually

What you'll do

A day in the life of our Assistant Housekeeping Managers… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Assistant Housekeeping Managers accomplish would be lengthy the list below is essential to know.

• Our Assistant Housekeeping Managers are responsible for being brave and passionate leaders who provide oversight and leadership of the Housekeeping Operations through their direct reports during their day. This will include providing memorable moments and emotional connections with the team and guests by ensuring proper input of information into NEXUS (guest information management system), updating and Unifocus coming soon, and providing open communication. They will work also closely with supporting departments including Guest Relations Concept (front office), Engineering, Global Contact Center (reservations) and as well as the Sales Department. The Assistant Housekeeping Managers are responsible for assisting with the day-to-day leadership of the Housekeeping Department to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving linen preferences, specific bedding, room amenities and even special occasions. Most of these requests are fulfilled by our Supervisors and Assistant Housekeeping Manager.
• Collaborating and Teamwork is equally important when working closing with our Supervisors and Office dispatcher ensuring the day to day assignments are fair and work loads are being monitor and productive is checked daily.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Assistant Housekeeping Managers are relied upon to report these and work with several other departments to correct.
• Communication is what keeps our departments running perfectly. Our Assistant Housekeeping Managers must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Assistant Housekeeping Managers are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical ability to stand and or walk continuously. The physical ability to climb, balance, bend/stoop, and kneel continuously. The physical ability to occasionally climb on a ladder to heights in excess of 12'. The physical ability to frequently crouch, push/pull, squat and work above the shoulders during the performance of the daily job routine.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Assistant Housekeeping Managers do this with all they do.
• English is the primary language used in our hotel, however Spanish as second language is desirable. Our Assistant Housekeeping Managers must feel comfortable communicating in this language.
• Attention to detail is critical for our this role.
• We pride in nurturing an environment where Working Together is a must. Our Assistant Housekeeping Managers are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

Position location

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Candidate criteria

Required languages

English (Fluent)

Salary : $73,000