What are the responsibilities and job description for the Customer Service Specialist position at Dorcas International?
Empower Immigrant Communities at Dorcas International
Customer Service Specialist – Do you enjoy greeting people from multicultural background and multitasking?
If so, perhaps Dorcas International is the place for you.
At Dorcas International Institute of Rhode Island, we pride ourselves on creating a welcoming and inclusive environment for all. Our dedicated team of professionals has been empowering vulnerable populations for over 100 years, providing a wide range of wraparound services to help individuals overcome educational, cultural, economic, and language barriers. As a non-profit 501(c)(3), we offer adult education, language learning, job training, employment services, citizenship and immigration services, and more.
The Customer Service Specialist attends to clients, community members and visitors, and deals with inquiries on the phone and face-to-face. They are responsible for aiding clients by offering up-to-date information about all agency services in a professional manner. The Customer Service Specialist also maintains a welcoming and organized environment while providing administrative support to programs.
The candidate should have the following:
- Minimum of a High School degree or equivalent experience
- Two years minimum prior experience working with the public in a customer service capacity
- Proficient bilingual skills in Spanish/English
- Knowledge of customer service principles and practices
- Strong technical skills including keyboard and switchboard
- Cross-cultural sensitivity and competency
- Excellent interpersonal and communicative skills
- Anticipate, understand, and respond to the needs of clients to meet or exceed their expectations
- Knowledge of computers and software applications including Microsoft Office Suite
Why should you apply?
- A range of professional development opportunities
- Comprehensive health & dental benefits
- Paid time off, including vacation, sick days, personal leave, and 13 paid holidays
- 403(b) retirement plan with employer contributions and life insurance
- Full-Time position (37.5 hours per week)
- Hourly rate of $19.00
Salary : $19