What are the responsibilities and job description for the Representative, Voice Ordering Accessibility position at DoorDash?
About The Team
We're looking to grow our Voice Ordering Live Operations team by leaps & bounds. Join DoorDash as a Voice Ordering Accessibility Representative to become an expert in supporting the needs of DoorDash's thousands of partner Merchants and customers. You'll be part of an exciting team designed to take ordering food to the next level. Representatives will report to the Voice Ordering Team Supervisor.
About The Role
Note: We are a 24 hour/365 day operation. Due to this need, employees must have flexibility to work varying schedules. An employee will be assigned a schedule that may include evenings, overnight, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.
Due to PCI/DSS compliance, this role requires you to work full time from our Tempe, Arizona office and has strict policies on cell phone usage.
You’re Excited About This Opportunity Because You Will…
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We're looking to grow our Voice Ordering Live Operations team by leaps & bounds. Join DoorDash as a Voice Ordering Accessibility Representative to become an expert in supporting the needs of DoorDash's thousands of partner Merchants and customers. You'll be part of an exciting team designed to take ordering food to the next level. Representatives will report to the Voice Ordering Team Supervisor.
About The Role
Note: We are a 24 hour/365 day operation. Due to this need, employees must have flexibility to work varying schedules. An employee will be assigned a schedule that may include evenings, overnight, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.
Due to PCI/DSS compliance, this role requires you to work full time from our Tempe, Arizona office and has strict policies on cell phone usage.
You’re Excited About This Opportunity Because You Will…
- Support inbound live order calls for DoorDash's partner Merchants and customers.
- Develop expertise in how DoorDash uses its processes & system to promote positive outcomes.
- Operate with a willingness to grow with a diverse team that has a passion for what we do & the impact we are making toward this industry.
- Go above & beyond to create the best ordering experience for our accessibility needs customers, including but not limited to our visually impaired customers.
- Assist our accessibility needs customers with accurate order placement and local restaurant recommendations.
- Securely update important account information for our accessibility needs customers, including emails and credit card information.
- Provide feedback and share your ideas on how DoorDash can better the ordering customer experience.
- 1-2 years of customer service experience via phone, email, or chat, open to customer-facing experience as well.
- You have strong written & verbal communication skills including top-notch grammar, spelling & punctuation.
- You are customer-obsessed & love helping others.
- You work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- You remain calm under pressure! You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations and can determine when to escalate, and when to resolve.
- You have experience offering customers products or services that best meet their needs.
- You are within a commutable distance to our Tempe, AZ office.
- You are comfortable working in a PCI/DSS environment
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.