What are the responsibilities and job description for the Manager, SMB Business Development position at DoorDash?
About The Team
The Top Restaurant Partnerships organization works with DoorDash partners across the United States and Canada to help grow their business on the platform. Within this org, the SMB Business Development team focuses on acquiring, retaining, and expanding partnerships with our highest-value restaurant partners in the small and medium business (SMB) segment.
Our team operates in both proactive and reactive sales motions, helping merchants unlock growth through advertising, marketing, and marketplace solutions. This is a dynamic, fast-evolving group that shapes DoorDash’s merchant strategy by integrating new products, optimizing sales processes, and driving cross-functional collaboration with teams such as Product, Finance, Strategy & Operations, and Account Management.
About The Role
We’re looking for a Manager of SMB Business Development to lead and scale a team of top-performing Business Development Executives. You’ll own regional strategy, sales execution, and team development — driving acquisition and expansion of top SMB restaurant partners onto the DoorDash platform.
In this role, you’ll define goals, lead pipeline strategy, and ensure operational excellence across your team. You’ll also partner closely with Selection, Finance, Product, and Data teams to identify new growth opportunities and to refine our go-to-market playbook for the SMB segment.
You will report to the Senior Manager, SMB Business Development, within our Top Restaurant Partnerships organization.
You're Excited About This Opportunity Because You Will…
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
The Top Restaurant Partnerships organization works with DoorDash partners across the United States and Canada to help grow their business on the platform. Within this org, the SMB Business Development team focuses on acquiring, retaining, and expanding partnerships with our highest-value restaurant partners in the small and medium business (SMB) segment.
Our team operates in both proactive and reactive sales motions, helping merchants unlock growth through advertising, marketing, and marketplace solutions. This is a dynamic, fast-evolving group that shapes DoorDash’s merchant strategy by integrating new products, optimizing sales processes, and driving cross-functional collaboration with teams such as Product, Finance, Strategy & Operations, and Account Management.
About The Role
We’re looking for a Manager of SMB Business Development to lead and scale a team of top-performing Business Development Executives. You’ll own regional strategy, sales execution, and team development — driving acquisition and expansion of top SMB restaurant partners onto the DoorDash platform.
In this role, you’ll define goals, lead pipeline strategy, and ensure operational excellence across your team. You’ll also partner closely with Selection, Finance, Product, and Data teams to identify new growth opportunities and to refine our go-to-market playbook for the SMB segment.
You will report to the Senior Manager, SMB Business Development, within our Top Restaurant Partnerships organization.
You're Excited About This Opportunity Because You Will…
- Lead a high-performing team of Business Development Executives responsible for full-cycle acquisition, activation, and expansion of top SMB restaurant partners.
- Develop and execute strategy for identifying high-value acquisition targets and optimizing conversion through data-driven insights and experimentation.
- Partner cross-functionally with Account Management, Strategy, Finance, and Product to improve sales enablement, refine product-market fit, and influence roadmap decisions with merchant feedback.
- Coach and develop your team through mentorship, structured training, and ongoing performance management to achieve and exceed sales goals.
- Analyze performance metrics to inform forecasting, pipeline management, and territory planning, ensuring consistent attainment across the team.
- Represent the SMB Business Development team in leadership meetings, advocating for resources, process improvements, and the merchant perspective.
- Drive collaboration with our Account Management Organization to ensure smooth transitions, optimal merchant outcomes, and long-term partner retention.
- Foster a culture of excellence, accountability, and curiosity, promoting best practices for sales execution and relationship management.
- 5–7 years of experience in business development, sales, or account management, including at least 2 years leading a high-performing team.
- Proven success in a quota-carrying or leadership capacity, ideally within a fast-paced, high-growth tech or marketplace environment.
- Demonstrated ability to coach and motivate sales talent to exceed ambitious targets.
- Strong business acumen with the ability to use data to influence decisions and optimize sales processes.
- Experience collaborating with cross-functional teams (Product, Finance, Strategy, Operations).
- Excellent communication and stakeholder management skills, both internally and externally.
- Strategic thinking with a hands-on approach to execution and problem-solving.
- Willingness to travel up to 25% of the time, depending on market and team needs.
- Prior experience in restaurant tech, SaaS, or marketplace sales.
- Familiarity with DoorDash’s ecosystem, merchant tools, or sales operations.
- Track record of building and scaling new sales teams or markets.
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
