About the Team

DoorDash’s Integrity team is seeking a Community Policy Senior Associate to create, write, and implement the policies that guide online and offline behavior on the platform. This is an exciting opportunity for a candidate with a strong background in policy, fraud, and trust and safety to drive impactful initiatives to ensure the safety and integrity of more than 2 million Dashers and 32 million Customers who rely on DoorDash every month.

About the Role

As the Senior Associate of Community Policy, you will be responsible for crafting, socializing, and implementing the rules that guide behavior of our customers, dashers, and merchants. This role will focus on ensuring the accurate enforcement of our policies, and working cross functionally to ensure that policies are actionable and fair to all users. You will bring empathy and ethical judgment in shaping our values-driven policies. You have excellent communication skills and can work with a range of people from front line Trust and Safety associates to senior company leadership. 

You’re excited about this opportunity because you will…

• Work in the details of policy development and with operations teams to ensure that policies are enforced accurately 
• Identify gaps or improvement areas in our Community Policies, in particular related to fraud, compliance, and deactivation policies
• Own and manage the Enforcement Guidelines to translate our Community Policies into actionable guidance for our front-line Trust and Safety associates
• Drive policy compliance processes to ensure that all policies go through appropriate review and approval
• Support the Policy, Fraud, and Safety teams with root-cause analysis and identify opportunities to improve policy enforcement

We’re excited about you because…

• 2 years of experience in relevant fields such as fraud prevention, policy development, or trust and safety for a technology company
• Passionate about creating a safe and trustworthy experience for DoorDash users
• Bring strong judgment to balancing the interests of our users in challenging situations
• Are empathetic, pragmatic, and principled in your approach to Trust and Safety issues
• Work collaboratively with strategy & operations and product teams to problem solve and build solutions that will address issues upstream
• Have strong communication skills, and can clearly communicate complex challenges and provide clear recommendations
• Are responsible and reliable – you independently track your progress towards goals, and will ask for help of communicate upwards if you run into any problems 
• Are curious – you love investigating and can get to the lowest level of detail when solving a problem

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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