What are the responsibilities and job description for the Inside Sales Representative position at Door Store of America Inc?
DSA Doors is growing, and we’re looking for detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit.
Why You’ll Love This Role:
As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.
What You’ll Do:
Customer Support & Standard Sales- Be the first point of contact for customer calls and emails
- Prepare and send quotes, pricing, product info, and lead times
- Enter accurate customer orders in the CRM/ERP system
- Provide updates on order status, shipping, or changes
- Look for opportunities to upsell or add complementary products
- Keep detailed notes in the CRM for visibility and follow-up
- Coordinate with the sales team to ensure a smooth customer experience
- Send samples, catalogs, or product information as needed
- Assist the Custom/Project Sales team with non-standard or unique customer requests
- Help prepare custom quotes, RFQs, and submittals
- Coordinate with Engineering, Operations, and Customer Service for accurate project details
- Track project timelines and ensure customers receive updates
- Support smooth handoffs from quote to production
What You Bring:
- Associate degree or experience in inside sales or customer service
- Strong communication skills and a customer-first mindset
- Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Ability to stay organized, work efficiently, and manage multiple tasks
Experience you’ll bring:
- Associates degree or previous experience in customer service or inside sales
- Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
- Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential
We’ll be excited if you have:
- 2 years inside sales or customer service experience in selling doors or building materials industry
- CRM and ERP experience
Work Environment:
- Onsite office environment
- Monday to Friday
- Celebrations and gatherings
- Recognition program
- Team approach
Experience you’ll bring:
Associates degree or previous experience in customer service or inside sales
Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential
We’ll be excited if you have:
2 years inside sales or customer service experience in selling doors or building materials industry
CRM and ERP experience
Work Environment:
Office environment
Celebrations and gatherings
Recognition program
Team approach
Supervisory Responsibility:
This position has no supervisory responsibilities
Physical Demands:
Ability to communicate orally with management, other sales employees, and customers. Regular use of the telephone, email, and other means of communication (e.g., IM) is essential. Sitting for extended periods is common.