What are the responsibilities and job description for the Customer Service Representative - Patient Financial Services - Full-time position at Door County Medical Center?
The Customer Service Representative assists patients in meeting their financial obligation with DCMC. Completes follow-up activity for accounts with an insurance balance; Calls patients to perform collections on their self-pay balance; Assists incoming callers regarding their accounts.
Minimum Education Required: Associate degree or bachelor’s degree preferred
Minimum Related Years of Experience (per minimum education) Required: Two years’ healthcare experience preferred; One-year related experience required.
Credential/Licensure Required: Certified Application Counselor within one year of employment.
Skills Required: Excellent Customer Service skills; Strong communication skills; Ability to analyze issues and solve them creatively; Ability to handle multiple priorities. Epic experience preferred.
Shift: Working 40 hours a week, Monday - Friday.
Experience
Required- 1 year(s): Related experience
- 2 year(s): Healthcare experience
Education
Preferred- Bachelors or better
- Associates or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary : $35,905 - $46,579