PM Server

Job Title: Server
Job Type: Full-Time, PM Shift
Reports To: Restaurant Manager

Benefits Package: Health insurance coverage, daily meals, weekly remuneration, a 401(k)-retirement plan, store discounts among other benefits.

Job Summary: The Donut Gallery is a beloved local diner celebrated for its warm hospitality, classic counter service, and lively atmosphere that makes every guest feel like family. We take pride in offering high-quality food and genuine service that reflect our long-standing neighborhood tradition.

As a Server, you play a key role in delivering that experience. You are responsible for providing guests with exceptional service, demonstrating strong knowledge of our full menu of food and beverages, and following the service standards outlined in The Donut Gallery’s Standard Operating Procedures.

This position is for the afternoon shift, where teamwork, efficiency, and a positive attitude are essential to maintaining smooth operations and ensuring every guest leaves satisfied.

Key Responsibilities:

• Providing the highest levels of professionalism and enthusiasm to guests, and co-workers.
• Complete knowledge of use and care of Point of Sale and timekeeping systems.
• Completion of all assigned opening and closing tasks pertinent to the server position.
• Assist co-workers in the performance of their responsibilities when necessary.
• Maintenance of the highest levels of sanitation and safety in the workplace.
• Knowledge of location and requisitioning of all necessary products and supplies.
• Knowledge of bar and dining area seating charts.
• Complete familiarity with liquor and wine selection, pricing, and preparation.
• Complete familiarity with all menu item preparations and presentation.
• Knowledge of and adherence to proper I.D procedures.
• Adherence to service standards as outlined in BSOP’s.
• Daily reconciliation of sales and credit information.
• Declaration of earned gratuities in accordance with current governmental requirements.
• Immediate notification of a manager in the event of a problem, or the perception of a problem.

Qualifications:

• Customer Service: Provide excellent service, anticipate needs, and ensure a memorable experience for guests.
• Communication: Speak clearly with guests and effectively communicate with the kitchen and other staff.
• Teamwork: Work well with hosts, bussers, and kitchen staff to ensure smooth service.
• Time Management & Multitasking: Juggle multiple tables, take orders, and fulfill requests efficiently.
• Patience & Composure: Remain calm and handle busy periods and customer complaints effectively.
• Attention to Detail: Remember orders, dietary restrictions, and special requests.
• Positive Attitude: Maintain an outgoing, friendly, and enthusiastic demeanor.
• Problem-Solving: Quickly resolve any issues that arise to ensure guest satisfaction.

Schedule:

Your standard work schedule will be 5 days per week, with 2 days off to be scheduled based on operational needs. Due to special events, you may be required to work on holidays or additional days.

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The Company identifies as an Equal Opportunity Employer. All applicants are considered for all positions with no regard to color, race, national origin, religion, non-job-related disability, Vietnam era, disabled veteran status, sexual orientation, age or sex, or marital status.