What are the responsibilities and job description for the HVAC Service Technician position at Donovan Heat & Air?
Overview
Donovan Air, Electric, and Plumbing is currently seeking residential HVAC Service Technicians to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Service Technicians are responsible to diagnose all aspects of the HVAC system, provide service and repair, give customers options and pricing, service upgrades, and collect payment upon completion while providing exceptional customer service at ALL times by treating customers with the utmost respect and attention. This position will provide HVAC repair and services with an emphasis on quality of work, performed efficiently and following all applicable local and national codes.
At Donovan, we pride ourselves on a culture of excellence. To maintain our high standards, we require an exceptional group of people who desire to use their talents and abilities, and who seek out opportunities to advance their expertise, and work to forward the company's innovation.
Typically, when someone makes the switch to work at Donovan, they rarely leave. Our employee retention rate is high because we’re committed to providing our employees with a pleasant work environment with a challenging and rewarding career.
Donovan Heat, Air, & Electric supports our team members’ career goals, embraces new ideas, rewards success, and opens career paths as far reaching as your talent and motivation take you.
What’s In It For Me?
- Compensation range $Hourly plus commission.
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
This is an hourly plus commission opportunity.
Responsibilities
What Will I Do?
- Successfully perform routine maintenance on residential heating and air conditioning systems
- Operate a variety of hand and power tools to inspect repair, and conduct maintenance on furnaces, condensers, and compressors
- Build client relationships by providing outstanding service through strong communication and customer service skills
- Identify opportunities for clients to improve their home comfort systems through product overview
- Complete all tasks in accordance with quality and safety standards
- Increase customer loyalty by maintaining a clean working area
- Educate your clients on maintenance requirements and offer appropriate upgrades that you can complete immediately or at scheduled time
- Engage in conversation with the homeowner to uncover any concern or interests regarding their AC, plumbing or electrical systems
- Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments
- Accurately estimate and invoice repairs and projects
- Document work completed with before and after photos
- Effectively communicate with all internal and external customers
- Maintain good working order of company vehicle
- Maintain proper stock, parts, tools, and safety equipment in the vehicle.
- Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer
- Demonstrate safe working practices and methods.
- Participate in company-provided training opportunities on customer service and the latest industry technologies.
- Work with apprentices and entry-level installers to coach and mentor.
Qualifications
Do I have What it Takes?
The following are REQUIRED for consideration:
- Minimum 2 years of experience in residential HVAC conducting maintenance, diagnosing & troubleshooting, and correcting diverse HVAC system issues
- Mechanical aptitude
- Working knowledge of city codes
- Integrity and the ability to promote a positive company image
- Ability to perform physically demanding tasks on a daily basis
- Results driven in a high-energy environment
- Detail oriented with good time management skills
- Can lift, carry, and maneuver a minimum of 75 pounds without additional manpower or appropriate device
- Must be able to work in the outside elements of heat and cold safely and on ladders and/or roofs medium to high heights
- Maintain well-groomed appearance and keep a clean uniform and work shoes
- Ability to work independently in a timely manner, making sure job is done correctly the first time
- Ability to crawl in tight places and climb ladders; work in attics, garages, crawl spaces, and on roofs
- Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.