What are the responsibilities and job description for the Operational Specialist position at Donorlytics?
About Donorlytics
Donorlytics is an early stage tech company using data and AI to support mission driven organizations. We build practical tools that help nonprofit teams work more effectively and understand their world with more clarity. The environment is calm, supportive, and focused on meaningful work built with modern technology.
- Early stage, funded, and growing
- AI powered tools built for the nonprofit sector
- Strong reputation with early users and advisors
- Modern technology applied to an important and underserved space
Role Overview
The Operations Associate helps keep Donorlytics running smoothly behind the scenes. You’ll jump into operations, onboarding prep, product check-ups, and team coordination. It’s a core role working directly with the founder where you’ll help shape the systems and structure that support the company as we grow.
What You Will Do
- Support daily operations including scheduling, vendor coordination, organizing information, and keeping workflows running smoothly
- Maintain company tools, accounts, subscriptions, and access details so everything stays organized and dependable
- Create and update internal processes and documentation as the team and product grow
- Spend time in the product to understand how it works, spot issues, and share organized notes for improvement
- Track meaningful developments in nonprofit tech, data tools, and AI and summarize insights that highlight strengths, weaknesses, and opportunities
- Monitor market movements such as pricing changes and feature releases and organize findings that support product and strategy conversations
- Assist with recruiting coordination, onboarding steps, and keeping team information organized
- Work with internal data by pulling usage information, organizing metrics, and helping benchmark performance against industry norms
- Support customer onboarding by coordinating internal steps and preparing accounts
- Monitor customer questions, route inquiries, and organize feedback and product suggestions
- Contribute to special projects involving research, organization, and operational support
Who You Are
You like bringing order to things and learning new tools. You enjoy a role where the work varies but stays clear, manageable, and well supported. You take pride in helping a team run smoothly and making things easier for the people around you.
This Role Is Not For You If
- You prefer highly specialized work and want to stay inside a narrow lane
- You need a rigid, fully-built structure with established processes
- You’re uncomfortable working in a small, early-stage environment where things evolve over time
Requirements
- 1–3 years of experience in operations, customer support, coordination, or similar work
- Strong written and verbal communication skills
- Comfortable learning new software tools and working in a tech-forward environment
- Legally authorized to work in the U.S.
Compensation and Benefits
Base salary: $45,000 - $55,000 annually
Compensation varies based on experience and location.
Benefits include:
- Annual performance bonus opportunities
- Remote-first role (SoCal candidates preferred)
- Paid time off
- Health benefits
- 401(k) plan
- Meaningful growth opportunities as the company expands
Salary : $45,000 - $55,000