What are the responsibilities and job description for the Server (tipped) position at Donohoe Hospitality Services?
Job Details
Description
We're seeking Servers (tipped)for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our new hotel, the AC Hotel & Residence Inn Reston, conveniently located at the Reston Town Center Metrorail Station, opened in January 2025 with 267 rooms, including a Rooftop Bar and a full-service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center to leave a lasting impression on our clients. You will work with our talented team to deliver exceptional events.
As a server, you are responsible for taking orders, serving food and drinks, and fulfilling guest requests.
Position Summary
Responsible for taking orders, serving food and drinks, and fulfilling requests by guests.
Essential Functions
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leave of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, allowing you to receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Description
We're seeking Servers (tipped)for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our new hotel, the AC Hotel & Residence Inn Reston, conveniently located at the Reston Town Center Metrorail Station, opened in January 2025 with 267 rooms, including a Rooftop Bar and a full-service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center to leave a lasting impression on our clients. You will work with our talented team to deliver exceptional events.
As a server, you are responsible for taking orders, serving food and drinks, and fulfilling guest requests.
Position Summary
Responsible for taking orders, serving food and drinks, and fulfilling requests by guests.
Essential Functions
- Answer questions about food and drinks, including their ingredients, preparation, and accompanying items.
- Greet newly seated guests in a friendly manner and within the time limit specified by outlet standards.
- Take drink orders at guest greeting, deliver beverages, and offer appetizers.
- Merchandise menu items, such as appetizers, entrees, and desserts.
- Input orders into the POS system.
- Knowledge of hotel services.
- Follow alcohol awareness procedures for preventing intoxication of guests.
- Attend to guests' needs when delivering food and check back to ensure guest satisfaction.
- Garnish plates as specified by the menu standards.
- Maintain the table by checking drink levels, removing clutter, and providing extra napkins if necessary.
- Total bill and present check upon removal of the last plate or upon request.
- Maintain an accurate exchange of currency.
- Keep the station clean.
- Keep the immediate supervisor promptly and fully aware of all problems or unusual matters of significance.
- Maintain free coffee and tea throughout the shift.
- Perform assigned station-side work.
- Follow all food sanitation regulations, including but not limited to personal hygiene, food safety, and area cleanliness. Report any infractions to supervisor or manager immediately.
- Follow cash-handling and/or check-control procedures, including but not limited to coupons or complimentary item service.
- Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
- The hotel operates 24 hours a day, 7 days a week. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
- Previous restaurant experience.
- Ability to stand and walk for a long period of time.
- Ability to carry and lift heavy objects.
- Good oral communication skills.
- Ability to work in a fast-paced environment.
- Organization and time management skills.
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leave of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, allowing you to receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.