CMMS Operator

Complete Building Services (CBS) is a company that is passionate about the operation and maintenance of buildings/facilities in the commercial and government sectors. CBS is the largest division of The Donohoe Companies, Inc. - Washington DC's most established real estate company. At CBS, we celebrate and empower our talented employees - and it shows as we have been ranked by the Washington Business Journal as the "Best Place to Work" multiple times.

Perks & Benefits

We offer a full slate of benefits, including competitive salaries, medical, dental, vision, life and disability coverages, FSA, flexible vacation, commuter benefits, and a 401k plan with a match. And...we offer some not-so-standard, extra great benefits, including tuition reimbursement for education/certifications, employee discount programs (including hotels and our vendor's products), gym membership, and an Employee Assistance Program that offer a wide array of consultative/actionable services. We value diversity and believe in forming teams in which everyone can be their authentic self is the key to our success. Come join us, and find out what the best work of your career could look like for you.

Position Overview

The Computerized Maintenance Management System (CMMS) Operator will support a large academic facility in the Washington, DC. This individual will be responsible for managing the workflow of service requests, maintaining the CMMS, receiving service calls, dispatching technicians, administering daily work requests and preventive maintenance tasks, interfacing with customers, and generating daily reports. General administrative responsibilities include processing timesheets, creating work orders and purchase requests, ordering materials, processing invoices, and managing uniforms, company vehicles, and mobile devices.This role plays a key part in ensuring compliance with Key Performance Indicators (KPIs), driving operational efficiency, and improving service delivery outcomes.

Key Responsibilities

CMMS Administration & System Management

• Work with managers to dispatch work orders to technicians, review completed work orders for accuracy and assist with ensuring the necessary action items are initiated based on work order status.
• Develop and maintain the Annual Work Plan (AWP), ensuring PM schedules are current and actionable.
• Administer and maintain the AiMs CMMS system for all aspects of HVAC maintenance operations (Preventive Maintenance, Repairs, Service Calls, Projects, etc.).
• Oversee data entry for assets, maintenance history, work orders, inventory, and user accounts.
• Ensure accuracy and completeness of customer asset data and associated job plans, including maintenance intervals.
• Adhere to GW’s CMMS governance policies regarding asset naming conventions, preventive maintenance intervals, and work order life-cycle management.
  
  
  

Data Reporting & Analytics

• Design, develop, and deliver both static and ad-hoc reports to monitor performance and support management decisions.
• Manage dashboards and visualizations to provide real-time insights into work order status, service request closures, and preventative maintenance compliance.
• Identify and analyse trends in maintenance data to highlight anomalies and recommend operational improvements.
• Generate KPI reports and compliance metrics to support contractual obligations and continuous improvement efforts.
  
  
  

Strategic Support & Innovation

• Collaborate with GW Management, Project Managers, Quality Control Managers, and operational teams to align CMMS capabilities with contract objectives.
• Monitor industry trends and recommend innovations to enhance system efficiency and functionality.
• Maintains a functional/dotted-line reporting relationship to the GW CMMS Senior Applications Administrator for task prioritization, system alignment, and data governance.
• Participates in regular coordination meetings with GW’s Applications Team to ensure HVAC-related CMMS operations are consistent with GW-wide standards and processes.
• Aligns day-to-day CMMS activities with GW’s preventive maintenance strategies, reporting standards, and data integrity requirements.
• Participate in GW-led CMMS improvement initiatives, offering operational insights from the HVAC perspective.
  
  
  

Training & Technical Support

• Train maintenance personnel and other users in effective system use, including work order processes, asset tracking, and reporting tools.
• Act as the primary contact for troubleshooting CMMS-related issues and interfacing with software vendors as needed.
• Assists with SOP and guide updates as changes to business processes related to AiM are made.
  
  
  

Device & Asset Oversight

• Manage company/GW-issued devices by maintaining a detailed inventory including serial numbers, user information, locations, and condition.
  
  
  

Hours 1st Shift Monday-Friday, 0700 a.m. to 0330 p.m.

Salary $50k-60K per year depending on experience.

• Two to five years' experience working with a CMMS system supporting facility maintenance
• Experience in facilities maintenance analytics, report writing, and interpreting maintenance data
• Demonstrated strong problem-solving skills in research and trend analysis
• Requires 2 years of general clerical and word processing experience
• Knowledge of Microsoft Office Suite and basic accounting functions required
• Project tracking software experience
• Able to type 40 WPM
• Candidate must be a high school graduate or equivalent
• Excellent written and oral (English) communication skills