What are the responsibilities and job description for the AI Automation Engineer-Client Experience position at Donnelley Financial, LLC?
Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day.Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction.
We are looking for a hands-on AI Automation Engineer to help drive AI-enabled transformation across the Client Experience organization. This role will design, build, and scale AI agents and automation solutions that improve customer interactions, increase efficiency, and solve complex business problems.
The ideal candidate enjoys both technical AI development and end-to-end ownership - from identifying opportunities and building solutions to deployment, measurement, and continuous improvement.
* Design, build, and deploy AI agents and automation workflows that support Client Experience use cases across Support, Services, and Customer Success
* Develop multi-step automation solutions that integrate with internal systems using APIs and other integration methods
* Partner with stakeholders to identify, prioritize, and execute high-impact AI and automation opportunities.
* Translate business problems into scalable technical solutions that are maintainable and aligned with enterprise architecture
* Work closely with Product, Engineering, IT, Security, Support, and Services teams to align requirements, timelines, approvals, and delivery.
* Support responsible AI deployment by documenting data flows, access controls, and solution architecture for governance, privacy, and compliance review
* Define and track success metrics such as automation rate, resolution improvement, efficiency gains, and customer outcome improvements.
Required Qualifications
* 2-5 years of experience in a technical role within the technology industry
* Hands-on experience building, coding, or implementing AI and automation solutions.
* Experience working with APIs and integrating systems in a production environment.
* Strong understanding of how AI can be applied to real-world business use cases.
* Ability to deliver projects from concept through execution while working cross-functionally.
* Strong communication skills with both technical and non-technical stakeholders.
* Experience partnering with IT or Security teams on approvals, governance, or implementation processes.
Preferred Qualifications
* Experience building AI agents, copilots, or workflow automation solutions.
* Familiarity with customer support, customer success, or client experience workflows.
* Experience with AI platforms, LLMs, or automation tools.
* Background in technical project or program management.
* Experience working in regulated or enterprise environments with security requirements.
What Success Looks Like:
Success in this role means AI agents and automation solutions are deployed, adopted, and delivering measurable improvements in efficiency, automation, and customer outcomes. The role will also help build strong partnerships across business and technical teams while maintaining a scalable pipeline of high-impact AI use cases.
It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or accessjobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com.
At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come fromtalentacquisition@dfinsolutions.com. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status).#BI-Remote
Donnelley Financial Solutions is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please contact our HR Xpress Service Center at 1-844-433-7479.