IT Support Technician Level 1

Donna Klein Jewish Academy is seeking a highly motivated and customer-focused Level 1 Helpdesk Support Technician to join our IT team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, a passion for learning, and a love of organization. This position involves supporting teachers, staff, and students with technical issues, ensuring they receive prompt and effective resolutions to any hardware or software-related challenges. The role requires a balance of technical knowledge and a service-oriented approach utilizing patient communication. The goal is to ensure the smooth operation of IT services at Donna Klein Jewish Academy.

• Troubleshoot and resolve technical issues: Provide first-line support for users encountering hardware, software, and network-related issues, including Windows, ChromeOS, iOS, and macOS devices. This includes onsite, in-person troubleshooting and resolution of issues.

• Customer Service Excellence: Offer friendly, patient, and professional support, ensuring a positive user experience for all students, faculty, and staff. Effectively communicate technical information to non-technical users. Break down technical tasks into short, repeatable steps.

• Problem Diagnosis: Identify and resolve common technical problems related to devices, software, network connectivity, and peripherals. Utilize troubleshooting methodologies and checklists to accurately diagnose issues and implement timely solutions.

• Escalation: If unable to resolve a technical issue, escalate it to higher-level IT staff or management with clear documentation of the issue and troubleshooting steps taken.

• Equipment Setup, Maintenance, and Inventory: Assist with the setup, configuration, and ongoing maintenance of computers, printers, and related devices. This includes managing software installations, updates, and device troubleshooting.

• Network Awareness: Have a foundational understanding of networking concepts to assist users with connectivity issues, including troubleshooting Wi-Fi problems and basic networking troubleshooting.

• Documentation and Organization: Maintain detailed records of support tickets, resolutions, and issues. Help build and update documentation for common issues and solutions to improve internal knowledge sharing.

Technical Certifications of A , N , Security

College Degree in a technical field such as engineering or computer science.

Or two years of work experience in a computer support role.

• Experience with Active Directory, Google Workspace, and Office 365.

• Familiarity with ticketing systems and IT management tools.

• Basic knowledge of mobile devices, including iOS and Android platforms.

• Proficiency with Windows, ChromeOS, iOS, and macOS operating systems.

• Familiarity with basic networking concepts (e.g., Wi-Fi connectivity, DNS, IP address management).

• Experience troubleshooting printers and peripherals (scanners, projectors, etc.).

• Problem-Solving Skills:

• Strong ability to troubleshoot and resolve technical issues with a logical and methodical approach.

• Ability to think critically and analyze situations to identify root causes of problems.

• Customer Service Focus:

• Exceptional interpersonal and communication skills.

• Friendly, patient, and empathetic with users, ensuring a high level of satisfaction.

• Ability to explain technical issues clearly to non-technical users.

• Organizational Skills:

• Strong time-management skills and ability to prioritize multiple tasks efficiently.

• Attention to detail and ability to maintain clear, organized records.

• Team Collaboration:

• Ability to work effectively both independently and as part of a team.

• Willingness to learn from others and share knowledge with the IT department and school community.

Prolonged sitting, typing on a keyboard, using a mouse, occasional lifting of light computer equipment, and may require some bending or reaching to access hardware components under desks. The occasional lifting of equipment less than 40 lbs of weight.

This position may require occasional evening or weekend work depending on the needs of the school.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Bachelor's (Preferred)

License/Certification:

• Technical Certifications of A , N , Security (Preferred)
• Two years of work experience in a computer support role (Preferred)

Ability to Commute:

• Boca Raton, FL 33428 (Required)

Ability to Relocate:

• Boca Raton, FL 33428: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000