What are the responsibilities and job description for the AUTO SERVICE MANAGER position at Donna Cornell Enterprises, Inc.?
AUTO SERVICE MANAGER
Location: Monroe NY area
Very attractive compensation package with incentives, bonus and base salary -six figure
Job Type:Full-time | In-person
Schedule:
- Day shift (7:30 AM – 5:30 PM)
- Monday to Friday, with occasional weekends as needed
- 10-hour shift
Our client, a well-established, very successful automotive dealership in the Tri-state area, is seeking an experienced Automotive Service Manager to lead the daily operations of their medium-volume service department. The ideal candidate is a hands-on leader who values efficiency, customer satisfaction, and team development. MUST HAVE AUTOMOTIVE INDUSTRY EXPERIENCE.
General Motors (GM) experience preferred but not mandatory.
Qualifications
- Minimum 3 years of automotive service management experience (required).
- Strong process focus, excellent communication, and customer rapport skills.
- Proven leadership and team management ability within a dealership environment.
- Solid understanding of automotive service, repair, diagnostics, and warranty processes.
- Proficiency in dealership management systems and related software.
- Entrepreneurial mindset—comfortable with numbers, data-driven decision-making, and process ownership.
- Strong organizational, problem-solving, and multitasking skills.
- Valid driver’s license and clean driving record.
- High school diploma or equivalent; additional technical training or certification a plus.
Key Responsibilities
- Manage daily operations of a medium-volume service department to ensure efficient workflow and exceptional customer service.
- Staff of 15 …Lead, train, and motivate service advisors, technicians, and support staff to achieve departmental goals.
- Monitor department performance, including productivity, profitability, and customer service metrics; implement process improvements as needed.
- Handle customer inquiries, concerns, and feedback with professionalism and urgency.
- Build and maintain strong relationships with customers to encourage repeat business and loyalty.
- Oversee scheduling, staffing, and resource allocation for optimal service operations.
- Ensure compliance with manufacturer standards, warranty procedures, and safety regulations.
- Manage service department financials—budgeting, cost control, and profitability analysis.
Benefits
- Competitive salary: six figure package with a base of $70,000–$90,000 and then production bonuses/** base depends on level of experience. attractive six-figure package.
- 401(k)
- Health, dental, vision, and life insurance
- Up to 2 weeks of paid vacation and all major holidays off
- Weekly pay
- Employee discounts
Salary : $70,000 - $90,000