What are the responsibilities and job description for the Scheduler for Service Company position at Done Right Hood & Fire Safety?
Job description:
About Us
We are a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards.
We’re seeking an experienced, sharp, and proactive Dispatcher/Scheduler who knows the five boroughs inside and out and can manage a high volume of field service operations with precision, professionalism, and urgency.
Position Summary
The Scheduling Coordinator will oversee day-to-day field operations by coordinating technician schedules, managing service requests, and ensuring all jobs are completed efficiently and on time. This role requires exceptional multitasking skills, quick problem-solving, and deep geographical knowledge of NYC to maximize route efficiency and technician productivity.
Key Responsibilities
Benefits:
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About Us
We are a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards.
We’re seeking an experienced, sharp, and proactive Dispatcher/Scheduler who knows the five boroughs inside and out and can manage a high volume of field service operations with precision, professionalism, and urgency.
Position Summary
The Scheduling Coordinator will oversee day-to-day field operations by coordinating technician schedules, managing service requests, and ensuring all jobs are completed efficiently and on time. This role requires exceptional multitasking skills, quick problem-solving, and deep geographical knowledge of NYC to maximize route efficiency and technician productivity.
Key Responsibilities
- Coordinate daily dispatching operations, including scheduling service appointments, assigning field technicians, and organizing routes for efficiency
- Maintain timely and accurate communication with customers regarding service appointments, updates, and any scheduling changes
- Track technician productivity and job completion to support service quality and customer satisfaction
- Work closely with the operations team to prioritize service requests, allocate technicians appropriately, and maintain service standards
- Address scheduling conflicts, emergency adjustments, or customer concerns in a timely and professional manner
- Follow established dispatching procedures and recommend process improvements to enhance efficiency and customer service
- Follow company guidelines for customer service protocols and operational procedures
- Generate and update service quotes accurately in accordance with training procedures, ensuring account information remains current and correct
- Support other departments when needed
- Submit deficiency quotes identified during service visits, with assistance from the Operations Supervisor when necessary
- 3 years of proven dispatching/scheduling experience, preferably in a service, maintenance, or field operations industry
- Expert knowledge of the five boroughs — able to efficiently route multiple teams around NYC traffic and timing challenges
- Strong leadership and organizational skills with the ability to manage multiple priorities under pressure
- Excellent communication and interpersonal abilities
- Proficiency in dispatch/scheduling software and Microsoft Office Suite
- Detail-oriented and highly reliable, with strong problem-solving skills
- Experience in fire safety, grease trap systems, or environmental services is a plus
- Competitive pay based on experience
- Opportunity for growth within a respected and expanding company
- Supportive, team-oriented environment
- Consistent full-time schedule (Monday–Friday)
- Company focused on professionalism, efficiency, and employee success
- Benefits
- PTO
Benefits:
- Commuter assistance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Dispatching: 3 years (Required)
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