What are the responsibilities and job description for the ServiceNow Developer / Architect position at Donato Technologies Inc?
Role Overview:
We are seeking a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client.
This role requires a professional who can operate at a strategic architectural level defining platform standards and governance while remaining hands-on; to develop, configure, and troubleshoot complex workflows.
The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.
Key Responsibilities: Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical
specifications.
Required Qualifications: Experience: 8 years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
Required Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) ITSM or ITOM preferred
ITIL v4 Foundations
Preferred Certifications:
ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
Security or similar cybersecurity certification