Service Center Clerk PT (Liliha Store)

Job Title: Service Center Clerk

Department: Front End

Report to: Front End Manager to Store Director

POSITION SUMMARY: Coordinates the activities of Front End employees on assigned shift, while providing the best customer service possible to fulfill our customers needs.

ESSENTIAL FUNCTIONS (responsibilities include, but are not limited to):

- Greets customers when within ten feet and four seconds of contact, by name if possible during transactions

- Monitors the flow of front end, keeps track of breaks

- Provides extensive customer service, answers questions, responds to complaints, processes money orders (Western Union) and cleaner rentals, sells stamps and bus passes, gives out rain checks if necessary

- Processes customer returns, audits register tills, and orders change for the service center, fills change orders of cashiers

- Supervises courtesy clerks and general clerks

- Responsible for handling large sums of money safely

- Performs outs and drops from cashier tills and able to clear register locks, such as voids

- Register accuracy, knows/ carries out proper register procedures, price integrity

- General fronting of shelves, basic cleaning, keep workstation clean and organized by dusting, wiping, and sweeping area, hourly checks of grocery floor

- Duties of a courtesy and general clerk if needed

- Performs other related duties as needed as assigned by manager

OTHER DUTIES / RESPONSIBILITIES:

- Use proper safety procedures

- Able to multitask, listen to directions and follow through independently

- Able to deal with difficult customers, have good communication and observation skills

- Able to work with a team and independently when needed

EXPERIENCE / EDUCATION:

- High school / Secondary school diploma or GED

- Must be at least 21 years of age in accordance with company policy

SKILLS AND ABILITIES:

- Previous experience working with the public

- Basic mathematical knowledge and cash handling experience preferred

- Working knowledge of produce codes required, while able to differentiate between different produce products 

- Basic knowledge of working with computers such as spreadsheets, email, word documents.

WORK ENVIRONMENT:

- Air condition while in store, subject to outside conditions of heat, rain, wind while helping customers to their cars, and chill temperatures if products need to be retrieved from chill

- Very fast paced

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

        N (Not Applicable)        Activity is not applicable to this occupation.

        O (Occasionally)            Occupation requires this activity up to 33% of the time (0-2.5 hrs./day)

        F (Frequently)                Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs./day).

        C (Constantly)                Occupation requires this activity more than 66% of the time (5.5 hrs./day)

OTHER PHYSICAL REQUIRMENTS:

·        Vision (Near, Distance, Color, Peripheral, Depth Perception)

·        Sense of Sound (Hear oral communication and buzzers/alarms)

QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled.

R.102215

The Company has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.