Warranty Admin Asst.

Position Title: Warranty Administrator Assistant - Chevy/GMC Experience

FLSA Status: Non-Exempt

Department: Service

Reports to: Warranty Supervisior

Responsible for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty revenues.

Responsibilities:

• Have a complete understanding of manufacturer and after-market warranty company policies and procedures.
• Establish and maintain productive relationships with the manufacturers designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
• Return improperly completed repair orders to the person originating the document for correction and completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
• Flag the appropriate technicians for the hours earned on the operations they performed.
• Check each repair order against the vehicles service history to avoid making duplicate claims.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and/or technical staff.
• Report to management any abuses or manipulation of warranty claims.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and/or vehicle delivery.
• Review all rejected warranty claims and prepare the repair orders for immediate resubmission.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
• Arrive and depart work at the hours designated by service management.
• Maintain a high level of personal grooming, hygiene and dress consistent with the duties of the position.

Requirements:

• Follows the dress code the company has put in place. Maintains a clean and neat work area.
• Follows federal, state and local law as well as company policy about safeguarding all information.
• Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
• Keeps current with annual HR training along with any other training that might be required for this position.
• Follows all company policies and procedures. Notifies supervisor of any illegal activity.