Sales Manager - Don Basch Jewelers

About Us

Don Basch Jewelers has proudly served Northeast Ohio for over 45 years, growing from a trade shop into a full-service, family-owned jewelry business recognized for craftsmanship, integrity, and client-focused service.

We specialize in fine jewelry sales, in-house repair, and fully custom design work, all completed by experienced bench jewelers who take pride in delivering exceptional quality from start to finish. Every piece is handled with precision, care, and a commitment to doing things the right way.

Joining our team means working in an environment that values skill, collaboration, and true craftsmanship. We believe in supporting one another, maintaining high standards, and creating meaningful experiences for every client we serve. Whether restoring a cherished piece or building something entirely new, our goal is always the same: bring each client’s vision to life.

If our customers can dream it, we can create it!

Position Overview

We are seeking a Sales Manager to lead, motivate, and support our sales team while remaining active on the sales floor. This is a hands-on role that blends leadership with active selling, ensuring every customer interaction reflects our standard of excellence.

You will drive sales performance, support team development, and help maintain strong day-to-day store operations. This role requires someone who leads by example, stays engaged with the team, and consistently elevates both performance and customer experience.

What You’ll Do

• Lead from the floor through active selling and exceptional client engagement
• Deliver a refined, high-touch luxury experience that builds long-term client relationships
• Coach, mentor, and develop the sales team to consistently exceed individual and store performance goals
• Track, evaluate, and respond to sales performance metrics with strategies that drive sustainable growth
• Oversee daily store operations including opening and closing procedures, workflow, and team accountability
• Manage repair intake and confidently guide clients through service and solution-based transactions
• Work closely with ownership to support execution of sales strategy and overall business objectives

What We’re Looking For

• 4 years of jewelry sales experience strongly preferred
• Demonstrated success in driving sales and cultivating long-term client relationships
• Comfortable handling repair intake with a solid understanding of jewelry construction and services
• Strong leadership presence with a hands-on, accountable, and floor-focused approach
• Ability to collaborate directly with ownership in a fast-paced, performance-driven environment
• Strong communication skills with a natural ability to connect with both clients and team members

Industry credentials such as GIA, AJP, DCA, or AGS are a plus but not required.

Compensation, Benefits & Schedule

• $65,000 – $85,000 base (based on experience & expertise)
• Performance-based bonus structure
• Medical coverage (50/50 premium split partial deductible coverage)
• 100% employer-paid dental and vision
• Paid Time Off Emergency Time Off
• SIMPLE IRA with up to 3% match (after eligibility period)
• Tuesday - Saturday schedule, store closed Sundays and Mondays

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $85,000