What are the responsibilities and job description for the Technical Account Manager position at Domu?
We're building the infrastructure that will replace call centers at the world's largest financial institutions. Voice AI that handles thousands of live calls every day for Fortune 500 banks and insurers, end to end.
Call volume is 3x-ing monthly. We're hitting problems most startups never see: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, regulatory constraints.
The role
You will be an essential member of our customer-facing technical team, focused on ensuring an smooth operation and accelerated adoption of our product.
If you’re energized by solving problems and driving tangible results, this is your opportunity to grow, learn with big US clients and be engine that drives customer success and accelerates our growth.
We are deeply committed to your professional development. You will be given immediate opportunities to take ownership and the mentorship needed to grow quickly into a senior, high-impact technical leader.
We're a team built to win in a seriously competitive market and our growth is insane. That means we're constantly running into problems most startups never even dream of seeing. To do that, we need a level of focus, speed, and real craftsmanship that's just not the normal.
Every single person here feels like this is the absolute best thing they could be doing right now. This isn't about working for the sake of working, it's about being competitive and genuinely loving the challenge.
Because of this, you'll see us hanging out a lot in the office. We enjoy the work, we love winning, and we like being around each other. Expect to join in on team stuff like gym sessions, runs, dinner/lunch, and Xbox breaks.
Why Domu
Call volume is 3x-ing monthly. We're hitting problems most startups never see: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, regulatory constraints.
The role
You will be an essential member of our customer-facing technical team, focused on ensuring an smooth operation and accelerated adoption of our product.
If you’re energized by solving problems and driving tangible results, this is your opportunity to grow, learn with big US clients and be engine that drives customer success and accelerates our growth.
- Own the Technical Velocity: You are the crucial link between our innovative platform and our enterprise clients. Your mission is simple: accelerate our customers' time-to-value and ensure their technical journey is seamless, not stressful.
- The Consistent, Reliable Force: You'll be the dedicated technical point of contact that our clients trust. By proactively managing communication and technical needs, you directly unblock our senior engineers and keep complex projects moving forward at pace.
- The Ultimate Owner: You don't wait for tasks but you identify bottlenecks and proactively clear them. Whether it’s structuring the perfect meeting agenda, translating vague requests into clear tickets, or relentlessly chasing a solution, you thrive on driving things to completion.
We are deeply committed to your professional development. You will be given immediate opportunities to take ownership and the mentorship needed to grow quickly into a senior, high-impact technical leader.
We're a team built to win in a seriously competitive market and our growth is insane. That means we're constantly running into problems most startups never even dream of seeing. To do that, we need a level of focus, speed, and real craftsmanship that's just not the normal.
Every single person here feels like this is the absolute best thing they could be doing right now. This isn't about working for the sake of working, it's about being competitive and genuinely loving the challenge.
Because of this, you'll see us hanging out a lot in the office. We enjoy the work, we love winning, and we like being around each other. Expect to join in on team stuff like gym sessions, runs, dinner/lunch, and Xbox breaks.
Why Domu
- Small team, high leverage. Your work ships immediately.
- Real traction. Post-revenue, Fortune 500 customers, 3x monthly growth.
- Unsolved problems. Real-time voice AI in regulated industries, at scale.
- We care about doing great work and that's the expectation for each one of us.
- Healthcare
- weekly stipend for food and transportation
- gym membership
- equipment budget
- whatever tools you need
Salary : $75,000 - $90,000