What are the responsibilities and job description for the Intern - Customer Success Manager position at Domo?
Company Overview
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.
Position Summary
Working as a member of Domo's Customer Success team, the Customer Success Intern will support scaled operations and AI-driven automation across 1,500 customers. Equal parts technical execution and operational support, this role is ideal for a candidate pursuing a technical or business degree who wants to see how AI directly impacts a revenue-generating team. The intern will contribute to data workflows and agent builds that enable CSMs to spend more time delivering high-value customer experiences.
Key Responsibilities
Domo is an equal opportunity employer
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.
Position Summary
Working as a member of Domo's Customer Success team, the Customer Success Intern will support scaled operations and AI-driven automation across 1,500 customers. Equal parts technical execution and operational support, this role is ideal for a candidate pursuing a technical or business degree who wants to see how AI directly impacts a revenue-generating team. The intern will contribute to data workflows and agent builds that enable CSMs to spend more time delivering high-value customer experiences.
Key Responsibilities
- Support daily CSM operations by handling forecasting, Salesforce administrative tasks, asset identification, and routine data pulls across Domo, Gong, Salesforce, Salesloft, etc.;
- Build and maintain AI agents and automation solutions that improve scale, productivity, and consistency across the Customer Success organization;
- Develop and expand automation workflows that shift repetitive execution away from CSMs, returning productive capacity for renewals, expansion, and customer relationship management;
- Identify and implement process efficiency improvements that reduce administrative burden and increase customer-facing time for the broader CS team.
- Working towards a degree in Information Systems, AI/ML, Business Management, or work in a related technical field;
- Coursework or project experience in AI, machine learning or automation;
- Strong attention to detail – work directly impacts CSM capacity across hundreds of accounts;
- Ability to translate operational problems into technical solutions;
- Self-directed with the ability to manage multiple projects at once;
- Great verbal and written skills;
- Excellent communication, and presentation skills;
- Self-driven, motivated and results oriented.
Domo is an equal opportunity employer