DP Technical Product Manager

Job Title: DP Technical Product Manager

Compensation: $90,000 - $110,000 (based on qualifications)

Position Summary

This position is responsible for all technical aspects of their assigned products. This role has cross functional responsibility and interacts with all departments on matters relating to their products. The role is primality one of development and will focus on the development of the necessary technical skills within each department to enable them to provide the support needed by the business. This role will also liaise with Domino Group personnel to ensure a strong, collaborative relationship exists with the group technical representatives.

Location

Remote

Main Responsibilities/Essential Functions

• Manage product training structure
• Ensure training materials are complete and up to date
• Ensure trainers are well versed and capable of delivering fundamentals
• Support training efforts to provide expert level instruction
• Provide escalation management
• Take responsibility for the speedy resolution of all product-related technical issues
• Support the overall escalation process and provide insight and expert level diagnosis as needed
• Liaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation efforts
• Manage and distribute all technical documentation associated with assigned products
• Take responsibility for the content management and effectiveness of all technical documents, within your given areas of responsibility, on the Knowledgebase System
• Provides technical product support to sales and project management team including: pre-sales support (as needed)
• Fully support trade show events
• Supports Commercial training. Work with the Commercial Product Manager(s) to create agendas and deliver portions of the training
• Partners with the Commercial Product Manager(s) to drive and manage Channel Readiness document (CPM has ultimate ownership, but TPM plays a significant role)
• Manages trial program
  
  

Supervisory Responsibilities

None

What You Need

Education & Experience

• Bachelor’s Degree in a technical field required
• At least 5 years in a related technical, service or military role.
• Previous experience in product management, product ownership, or technical product management a plus.
• Valid driver’s license required.
• Willing to travel up to 40%
  
  

Skills & Knowledge

• Excellent time management skills with a proven ability to meet deadlines
• Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties.
• Excellent written and verbal communication skills.
• Excellent technical writing skills.
• Experience developing and leading training classes.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and ask for help when necessary.
• Strong knowledge of Microsoft Office – Excel; PowerPoint, Word, Access and other database packages.
• Strong background in troubleshooting and configuring Windows PCs, computer networks, and applications.
• Knowledge of PLC communications and industrial protocols such as Ethernet/IP, EtherCAT, etc.
• Familiarity with factory automation solutions in production line environments.
• Knowledge of control systems, network topology and enterprise systems.
  
  

Physical Demands

• Sedentary work. Sedentary work involves exserting no more than 10 pounds of force at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. A certain amount of walking and standing may be necessary in carrying out job duties.
  
  

Health & Safety Concerns

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment
  
  

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference�?!

Company Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October*
• Company closure between Christmas and New Years*
• Hybrid or fully remote work schedules*
• Please note, due to business needs these programs may not be available for all positions
  
  

U.S. Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.