Store Innovation Manager

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The Store Innovation Manager is responsible for working with the Store Innovation Team on ideating, trialing and implementing innovations of varying complexity for the Domino’s system. This role will work with other innovations groups, representing the voice of Operations as subject matter expert, assuring projects are designed for maximum field adoption and system benefit, while staying true to the Store Innovation mission. 

50% Lead Innovation projects from Ideation to General Availability  
•    Execute Store Innovations projects utilizing the Stage Gate process
•    Manage the innovation process to analyze opportunity areas with key stakeholders and franchisees, seeking win win situations that balance our customer and team member needs.
•    Execute the long-term strategies and objectives for DomOS, supporting the company’s vision and purpose
•    Work cross-functionally to balance project scope, cost and timelines while upholding the Innovation mission and exhibiting Innovation values 
•    Facilitate cross-functional work with key counterparts across Procurement, Technology, A&I, Safety & Security, Operations, Marketing Training and other divisions 
•    Support the team in the optimization of the stage gate process through a cycle of continuous refinement 
•    Partner with key business stakeholders to ensure timely completion of all projects and priorities throughout each phase in the Innovation life cycle 
•    Stay abreast of consumer/operations trends and new technologies

35% Project Management & Cross Functional Partnership
•    Serve as a strategic liaison between Innovation, Operations, Technology, and other functional partners to ensure new products, processes, and technologies are designed with operational feasibility and store impact in mind.
•    Lead and/or support cross-functional project teams through all stages of the innovation lifecycle - from discovery and planning through pilot execution, evaluation, and system-wide scaling.
•    Apply project management discipline to define scope, timelines, and success metrics, ensuring alignment across stakeholders and clear visibility into milestones, risks, and dependencies.
•    Consult on the operational impact of initiatives led by other departments, providing data-driven insights and recommendations that improve store-level execution and adoption.
•    Contribute to the operational conversation at the brand level by representing the voice of the store and championing solutions that enhance efficiency, consistency, and team member experience.

15% Product Management and Lifecycle Leadership
•    Collaborate with cross-functional teams to define product requirements and success metrics for innovation initiatives.
•    Translate operational insights into actionable product features and enhancements that improve store performance and customer experience.
•    Own the product lifecycle for assigned innovations - from concept through pilot, launch, and post-launch optimization.
•    Prioritize product features and roadmap decisions based on data, feedback, and strategic impact.
•    Monitor product performance and adoption metrics, using insights to inform future iterations and enhancements.

OVERALL, THE PREFERRED CANDIDATE WILL BE ABLE TO DEMONSTRATE THE FOLLOWING:
•    Successfully build trusting relationships and cultivate collaborative partnerships with internal stakeholders and Franchisees across the brand
•    Effective facilitator, communicator, and storyteller
•    The ability to establish instant rapport, ask great questions, and listen to various stakeholders
•    Has a bias for action and getting results
•    Has a future-orientation and entrepreneurial mindset, who thinks about the future and “what could be”, with interests in business or design thinking
•    A strategic mindset, be forward thinking and comfortable applying structure to ambiguous and futuristic concepts
•    Highly adaptive and flexible work style to adjust project initiatives relative to changes in corporate priorities
•    Comfortable with ambiguity and pivoting priorities
•    Resourceful - leverages network, internal and external resources to inform and educate the project
•    Analytical - grasps complex concepts and synthesizes unstructured data to summarize effectively and drive key decisions
 

Qualifications

•    Bachelor’s degree in Business Administration, Marketing, Engineering, Technology, or other related field 
•    5 years of professional working experience in a related industry
•    Proven operations knowledge or demonstrated desire to build operations knowledge by spending extended time in stores 
•    Strong oral and written communication skills, including presenting and public speaking
•    Strong organizational and project management skills 
•    Ability to travel up 20% of the time, including limited extended trips during the piloting phase of projects 
 

Additional Information

All your information will be kept confidential according to EEO guidelines.