What are the responsibilities and job description for the Customer Service Reps position at Domino's?
Company Description
We are a family friendly company who is locally owned and operated. We would enjoy showing you how to get started in the pizza business!
Job Description
We are seeking enthusiastic and customer-oriented Customer Service Representatives to join our team in Wichita Falls, United States. As a Customer Service Rep, you will be the face of our company, providing exceptional service and support to our valued customers.
- Greet customers warmly and professionally, ensuring a positive first impression
- Answer incoming phone calls and respond to customer inquiries promptly and efficiently
- Process customer orders and transactions accurately using our point-of-sale system
- Provide product information and assist customers in making informed decisions
- Handle customer complaints and concerns with empathy and professionalism
- Maintain a clean and organized work environment
- Collaborate with team members to ensure smooth operations and customer satisfaction
- Stay updated on company policies, promotions, and product knowledge
- Perform additional tasks as assigned by management
Qualifications
- Excellent customer service skills with a friendly and positive attitude
- Strong verbal and written communication abilities
- Proficiency in operating cash registers and basic computer skills
- Ability to multitask and work efficiently in a fast-paced environment
- Problem-solving skills to address customer concerns effectively
- Flexibility to work various shifts, including evenings and weekends
- High school diploma or equivalent (preferred but not required)
- Previous customer service experience is a plus, but not mandatory
- Team-oriented mindset with a willingness to support colleagues
- Attention to detail and strong organizational skills
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!