What are the responsibilities and job description for the Customer Service Rep/Expediter (06299) - 18630 E. 48th Avenue position at Domino's?
Company Description
Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
As a Customer Service Rep/Expediter, your responsibilities will include:
- Provide exceptional customer service, ensuring a positive experience for every customer.
- Operate all equipment efficiently and safely.
- Stock ingredients from delivery area to storage, work area, and walk-in cooler.
- Prepare products according to Domino's quality standards and recipes.
- Receive and process telephone orders accurately and promptly.
- Expedite orders to delivery vehicles and carryout customers.
- Take inventory and complete associated paperwork.
- Clean equipment and facility thoroughly on a daily basis.
- Communicate effectively with team members to ensure smooth operations.
- Handle customer complaints and resolve issues professionally.
- Maintain a clean and organized work area at all times.
- Assist in training new team members as needed.
- Adhere to all food safety and sanitation guidelines.
- Participate in upselling and promotional activities to increase sales.
- Adapt to changing priorities and handle multiple tasks simultaneously.
- Contribute to a positive team atmosphere and collaborate effectively with coworkers.
- Assist in opening and closing procedures as assigned.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
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Additional Information
PHYSICAL REQUIREMENTS including, but not limited to the following: Standing: Most tasks are performed from a standing position. Walking: For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward.
Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.