What are the responsibilities and job description for the Customer Service Rep (8721) position at Domino's?
Company Description
At AR Pizza, LLC (Domino’s Pizza) our people are our greatest asset. We believe that when we invest in our team members, we create better leaders, stronger stores, and exceptional customer experiences. Every role matters, and every team member contributes to our success.
We are committed to creating an environment built on respect, accountability, development, and opportunity. We believe our people are capable of excellence. Through training, coaching, and leadership development, we aim to help every team member grow to their best version of themselves.
Our customers are the reason we exist. We do not just make pizza — we serve families, support communities, and create experiences. Every order represents trust, and we take that responsibility seriously. We strive to delight every customer through quality products, fast service, and genuine hospitality.
At AR Pizza, success starts with our people and ends with satisfied customers. When our team thrives, our customers win — and our communities grow stronger.
Job Description
Job Description: Pizza Maker / Customer Service Representative (CSR )
Position Title: Customer Service Representative (CSR) / Pizza Maker
Reports To: Assistant Manager / General Manager
FLSA Status: Non-Exempt
Location: Store Level
Position Summary
A Customer Service Representative (CSR) plays a key role in delivering exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant.
CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.
Essential Job Functions
Customer Service
- Greet customers in person and over the phone in a friendly and professional manner
- Take order taking accuracy
- Answer questions about menu items, specials, and promotions
- Resolve customer concerns and escalate issues to management when necessary
Food Preparation
- Prepare pizzas and other menu items according to company standards
- Follow food safety and sanitation guidelines
- Ensure products are prepared quickly, accurately, and consistently
- Maintain portion control and product quality
Store Operations
- Operate cash registers and handle cash transactions accurately
- Assist with stocking food items and supplies
- Maintain a clean and organized work area
- Help with opening and closing duties as assigned
Team Support
- Work collaboratively with team members to ensure efficient store operations
- Assist delivery drivers and management when needed
- Follow company policies, procedures, and safety guidelines
Qualifications
- Must be at least 16 years old (or meet state minimum age requirements)
- Ability to work in a fast-paced team environment
- Strong communication and customer service skills
- Basic math and cash-handling skills preferred
- Ability to follow instructions and work with minimal supervision
Physical Requirements
- Ability to stand for extended periods of time
- Ability to lift up to 25 pounds
- Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
- Ability to work near hot ovens and kitchen equipment
Additional Information
All your information will be kept confidential according to EEO guidelines.