Customer Service Rep(07912) - 420 N Imperial Ave

Job Description

CSR Job Duties
Receive and process telephone orders.

Greet carry out customers in a friendly, welcoming manner as designated by management.

Clean, manage and maintain work area both in and out of customer view.

Stock ingredients from delivery area to storage, work area, or walk-in cooler.
Communication Skills
Must have the ability to comprehend and give correct written instruction. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct change. Verbal, written, and telephone skills to take and process order. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movement with speed. Ability to enter orders using a computer keyboard or touch screen.

Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile or brick with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Walking
Walking is generally in short distances for short periods.

Climbing
Team members must infrequently navigate stairs or climb a ladder to change light bulbs, or clean ovens; wash walls.

Stooping/bending
Forward bending at the waist is necessary at the pizza prep table. Toe room is present, but workers are unable to flex at the knee while standing at this position. Duration of this position is about 30 to 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting
Performed occasionally to stock shelve and to clean low areas.

Reaching

Performed continuously up and down and forward. Workers reach above 72 occasionally to turn on/off controls, and lift and lower objects to and from shelves. Workers reach down to perform such task as scooping corn meal from the barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering the phones.

Hand Tasks
Hand-eye coordination is essential. Use of both hands is continuous during the day. Frequently activities require use of both hands. Workers must manipulate a pizza peel when removing pizza from the oven and when folding cardboard boxes. Frequent and /or forceful pinching is required in the folding of boxes. Team member must be able to grasp cans, phones, the pizza cutter, and pizza peel, and boxes.

Tool and Equipment
Team member may be required to utilize pens, computer, telephones, calculator, pizza cutters, and pizza peels.