What are the responsibilities and job description for the Customer Service Representative position at Domino's Franchise?
Job Description
About the Job:
Join our winning team at Domino's in Casper! We are seeking energetic, friendly, and hard-working Customer Service Representatives (CSRs) to provide exceptional service to our customers. As a CSR, you will be the first point of contact for our valued guests, ensuring a positive and seamless experience, whether over the phone or in person. We offer a fun and fast-paced work environment with opportunities for advancement.
What We Offer:
- Flexible schedule: Part-time and full-time hours are available.
- Competitive wages
- Career growth: We prioritize internal promotions, and many of our leaders started as CSRs or delivery drivers.
- Supportive team: Work alongside a great team and have fun while getting the job done.
- Employee discounts
Key Responsibilities:
- Greet customers in a friendly, positive, and professional manner, both at the counter and on the phone.
- Accurately enter and process customer orders using our point-of-sale (POS) system.
- Handle cash and credit card transactions, including accurately counting change.
- Help resolve customer complaints and issues effectively and with a smile.
- Assist with other in-store duties, such as folding pizza boxes, stocking ingredients, and maintaining a clean and organized work area.
- Prepare food items according to Domino's quality standards.
- Collaborate with team members to ensure all tasks are completed efficiently.
Job Requirements:
- Communication skills: Strong verbal communication skills with a positive, upbeat attitude.
- Math skills: The ability to perform basic math and accurately handle monetary transactions.
- Team player: Punctual, reliable, and willing to work as part of a team.
- Physical ability: The ability to stand for extended periods, lift up to 50 pounds, and perform various food preparation tasks.